When ever category is Software, assignment group will be Software. How should i achieve this functionality by using Business Rule

[Veera raju]

Hi,

When ever  category is Software, assignment group will be Software. How should i achieve this functionality by using Business Rule.

Can any one provide me the solution for the same.

regards,

[Harsh Vardhan]

you can write onChange() client script on category field. 

var abc = g_form.getValue('category');

if(abc=='Software')

{

g_form.setValue('assignment_group','Software group sysid');

}

this way you can do that. 

[Harsh Vardhan]

Note: it depends how do you wanna do that, 

business rule , assignment rules and client script can solve this kind of requirement easily. 

i would recommend you to try it to your self by referring the below link. here you will find the numbers of function details related to server and client. 

https://developer.servicenow.com/app.do#!/api_doc?v=madrid&id=c_GlideFormAPI

[Veera raju]

I used the same code in Client script..

But i want to achieve the same functionality by  using the BR.

Can you help me on the same.

Regards, 

[Harsh Vardhan]

open the business rule and you dont need to write the script for that.

use the condition to validate and in action tab set the value