When I reject an Idea, an error appears saying to update the closed notes. There’s no closed Notes
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04-26-2025 07:54 PM
Hello Community!
When I reject an Idea, an error appears saying to update the closed notes. There’s no closed Notes section on the form to update.
Please hel!
1 REPLY 1
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04-27-2025 01:23 AM
Hi @Asha Pathak
Two things to check:
-
Go to the Idea table and verify if there is already a field named "Close Notes."
-
If yes, you can add that field to the Idea form.
-
-
Another possibility is that the Close Notes are available on a different view, and there could be a UI policy, data policy, or business rule causing the issue.
Make sure to review the views, policies, and rules to ensure everything is working as expected.
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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****************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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