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‎04-25-2025 10:30 AM
Good evening.
I have a Catalog Form, where it uses a Workflow, that is also used by 100+ Catalog Forms and creates a REQTASK. So, I don't want to do any changes in the Workflow.
Instead of it, I will use Business rule.
So, my requirement is, when someone requests the Catalog Form, based on his Division, we need to set the Assignment Group.
For example: If Requested For user is from "Global Support", then we need to set Assignment Group on REQTASK as 'Group Technology Technical Security'.
So, I am totally confused on how to create a Business rule and on which table. I tried creating it on sc_task table, have set condition as Item is "Catalog Form name", and in Advanced section, I wrote as below, but it is giving undefined, null, and lots of errors.
I don't know why current is not working. Please help me out with this. On which table should we create this BR?
____________________________________________________________________________________________________________
_______________________________
Errors:
Solved! Go to Solution.
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‎04-25-2025 10:47 AM
I'm not sure, but did you try the assignment lookup or data lookup at the SC_Task level? I would recommend using the flow, but if that doesn’t work, try the assignment lookup or data lookup feature and see if it works.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎04-26-2025 12:15 AM
Hello @AbdurRahmanSnow ,
Using a Business Rule for this requirement is not a maintainable and scalable solution.
You can implement this using "Assignment Rules" instead. Here is an example of routing a Catalog Task to a group based on the Department of the Requested for user on the RITM:
Regards,
Robert
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‎04-25-2025 10:47 AM
I'm not sure, but did you try the assignment lookup or data lookup at the SC_Task level? I would recommend using the flow, but if that doesn’t work, try the assignment lookup or data lookup feature and see if it works.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎04-26-2025 12:51 PM
Hi @Dr Atul G- LNG . Thank you for your reply.
I have never heard of "Assignment lookup or Data lookup feature". Is it the below "Assignment Rules" ?
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‎04-26-2025 05:34 PM
Yes @AbdurRahmanSnow
Correct this is same.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎04-26-2025 12:15 AM
Hello @AbdurRahmanSnow ,
Using a Business Rule for this requirement is not a maintainable and scalable solution.
You can implement this using "Assignment Rules" instead. Here is an example of routing a Catalog Task to a group based on the Department of the Requested for user on the RITM:
Regards,
Robert