How to set Assignment Groups based on Different User's Division on REQTASK (sc_task) - Catalog Form

AbdurRahmanSnow
Giga Guru

Good evening.
I have a Catalog Form, where it uses a Workflow, that is also used by 100+ Catalog Forms and creates a REQTASK. So, I don't want to do any changes in the Workflow.
Instead of it, I will use Business rule.
So, my requirement is, when someone requests the Catalog Form, based on his Division, we need to set the Assignment Group.
For example: If Requested For user is from "Global Support", then we need to set Assignment Group on REQTASK as 'Group Technology Technical Security'.

So, I am totally confused on how to create a Business rule and on which table. I tried creating it on sc_task table, have set condition as Item is "Catalog Form name", and in Advanced section, I wrote as below, but it is giving undefined, null, and lots of errors.
I don't know why current is not working. Please help me out with this. On which table should we create this BR?

AbdurRahmanSnow_0-1745602059225.png

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AbdurRahmanSnow_1-1745602091616.png

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Errors:

AbdurRahmanSnow_2-1745602207042.png

 

 




2 ACCEPTED SOLUTIONS

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @AbdurRahmanSnow 

I'm not sure, but did you try the assignment lookup or data lookup at the SC_Task level? I would recommend using the flow, but if that doesn’t work, try the assignment lookup or data lookup feature and see if it works.

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View solution in original post

Robert H
Mega Sage

Hello @AbdurRahmanSnow ,

 

Using a Business Rule for this requirement is not a maintainable and scalable solution.

 

You can implement this using "Assignment Rules" instead. Here is an example of routing a Catalog Task to a group based on the Department of the Requested for user on the RITM:

 

RobertH_0-1745651528888.png

 

Regards,

Robert

 

View solution in original post

6 REPLIES 6

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @AbdurRahmanSnow 

I'm not sure, but did you try the assignment lookup or data lookup at the SC_Task level? I would recommend using the flow, but if that doesn’t work, try the assignment lookup or data lookup feature and see if it works.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Hi @Dr Atul G- LNG . Thank you for your reply.
I have never heard of "Assignment lookup or Data lookup feature". Is it the below "Assignment Rules" ?

AbdurRahmanSnow_0-1745697006325.png

 

Yes @AbdurRahmanSnow 

Correct this is same.

 

https://youtu.be/LAtuuuR2EX0

https://youtu.be/QPfegsMVuKg

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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csa #ServiceNow #TechnoFuncational Disclaimer: These videos are from my training batch. These videos did not promote any ServiceNow Sales pitch or marketing. These videos are only for knowledge purposes based on my experience and knowledge. Redistribution or copying of functionality is not ...
CISITSM #ITSM #csa #ServiceNow #TechnoFuncational Disclaimer: These videos are from my training batch. These videos did not promote any ServiceNow Sales pitch or marketing. These videos are only for knowledge purposes & basic on my experience & Knowledge. Redistribution or copying of functionality

Robert H
Mega Sage

Hello @AbdurRahmanSnow ,

 

Using a Business Rule for this requirement is not a maintainable and scalable solution.

 

You can implement this using "Assignment Rules" instead. Here is an example of routing a Catalog Task to a group based on the Department of the Requested for user on the RITM:

 

RobertH_0-1745651528888.png

 

Regards,

Robert