Hi,
When I have submitted REQ, RITM is creating, under RITM Tasks generated.
But when REQ is submitted automatically RITM is going to a closed complete state, But all the Tasks are in the open state only.
When Tasks are closed then only RITM and REQ should be closed.
Please help me
Thanks
Sriram
You should have a business rule on Requested item table, which can trigger the closure.
Below is an example.
closeParentIfRequired();
function closeParentIfRequired(){
// check to see if any of our peers are currently *not* closed
var gr = new GlideRecord('sc_req_item');
gr.addQuery('request', current.request);
gr.addQuery('stage', '!=', 'complete');
gr.addQuery('stage', '!=', 'Request Cancelled');
gr.query();
if (!gr.next()) {
// no peer task is currently open
var sc_request = new GlideRecord('sc_request');
sc_request.addQuery('sys_id', current.request);
sc_request.query();
sc_request.next();
gs.print("SC_REQUEST.STAGE = " + sc_request.stage + " INDEX = " + sc_request.stage.toString().indexOf('closed'));
if (sc_request.stage.toString().indexOf('closed') == -1) {
sc_request.stage = "closed_complete";
sc_request.comments.setJournalEntry("Request Automatically Closed as all Line Items were complete");
sc_request.update();
}
}
}