When the ticket is in work in progress state then pending and resolve should appear and make work notes as mandatory when changing the status to pending. and when it is placed in pending it can be again placed in progress state.

[Diksha17]

I tried this but UI Action but I am not getting this 

[Pratiksha Kalam]

Hello,

Set state values according to your choice value.

If answer is helpful mark correct!

Thanks,

Pratiksha

[Anil Shewale]

you mean that if state is in progress only pending and resolve state visible right >> for that you have to use 

the state models  

navigate>>state models>>select your state>>in condition select 2 state that appear.

example  state=inprogres 

condition>> resolve and pending

and make work note mandotory using ui policy. if state = pending.

If it help mark helpful or correct 

Thanks and regards

Anil