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05-31-2020 07:03 AM
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06-01-2020 02:12 AM
Hi,
that's correct
The UI action will only be shown when incident is in Resolved state.
For all other states it will be hidden
UI Action condition evaluate when form loads
Happy learning
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

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05-31-2020 07:05 AM
Hello Roop,
You can show or hide the UI action button via UI action conditions whereas UI action visibility allows you to show or hide based on views.
- Pradeep Sharma

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05-31-2020 07:12 AM
Hello Roop,
UI Action condition: You can show or hide the UI action button on a form based on UI action conditions
UI action visibility: It allows you to show or hide based on views. A UI action is available for a given view according to the following rules.
- If there are no visibility rules, the action appears on all views.
- Any exclude rule on a given view means that the action does not appear on that view.
- If there is at least one include rule, then the action appears only on views that are specifically included.
- Pradeep Sharma

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05-31-2020 07:26 AM
Hi ,
You can use UI Actions conditions to hide or show the button.
Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Pranav

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05-31-2020 07:42 AM
Repeat.