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Make CMDB read only for ITIL users

I'm wanting our ITIL users to have read-only access to the CMDB. I have a group created that will be the CMDB Admins and they should be the only ones who can edit/delete/enter CIs or alter any part of the CMDB. Is there an easier way to do this than ...

Allison3 by Kilo Guru
  • 3834 Views
  • 9 replies
  • 4 helpfuls

Removing catalog items from Popular Items Widget

Hi All, "SC Category Page" Widget in the Service Portal displays all the frequent used catalog items,I have built a portal in a scoped application and I'm using this widget which displays all frequently used catalog items.Any ways to restrict catalog...

Nagashree5 by Tera Contributor
  • 677 Views
  • 5 replies
  • 1 helpfuls

Resolved! How can i uncancel a change

One of my techs thought he was cancelling an update to a change when in fact he cancelled the change itself.   Is there any way to reverse this action?

rick_george by Kilo Explorer
  • 2658 Views
  • 2 replies
  • 1 helpfuls

ref_ac_columns within ui pages

Is it possible to add a ref_ac_columns and ref_ac_columns_search to a UI page? Right now I have a UI page that is referencing the sys_user table, and we want to be able to search by first name, last name, email, and username. Currently searching by f...

Dan R by Kilo Expert
  • 1107 Views
  • 3 replies
  • 1 helpfuls

Resolved! How to remove "Configure Choices" option for all users

Hi Experts, Can anyone please suggest on how to remove access for "Configure Choices" option for all users on fields like state, approval and stage(all choice fields). All users getting access to "Configure Choices" option, when user right click on c...

jay1111 by Kilo Guru
  • 898 Views
  • 4 replies
  • 0 helpfuls

Preventative Maintenance

How do I set up re-occuring schedules for PM's? I would think this is at the CI level but I cant seem to find it. Basically I want to set up Monthly and Quarterly PM's for several classes of CI's. I would select the CI's that need the PM and have it ...

by  
  • 1899 Views
  • 2 replies
  • 0 helpfuls

Slack for ServiceNow Integration

Slack for ServiceNow.Pre-requisites:SLACK: SLACK App Directory Sign-up              Redirect URL              Logo URLService Now: Create an OAuth API endpoint for external clients.Process:1.User can login into the SLACK using email (personal/ offici...

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