For Problem SLA - which column do i need to add in order to determine the duration or turn around time (TAT) for the problem record means the duration of the time taken from Opened until Completed. Table used is Problem_SLA.
I have a requirement for a report showing all ITIL users along with their usage history. I have read numerous posts about an "ITIL Activity Report" but seems that may no longer be available as that was a part of ServiceNow Share. Does anyone have a g...
Good morning,I am trying to find out if there is a way to find users who have a license assigned in ServiceNow who have never actually utilised that license (or not used it for a period of time).We are nearing our license capacity and have anecdotal ...
1. I have created new email client template that auto populate "Caller" Email in TO field. 2.But I want this functionality or display this template only when the users A having specific role e.g. "role1" . 3.for other users this should work as no...
I'm trying to create a Flow using Flow Designer that can be reused for several access request catalog items. The approver is the Managed By on the Service (cmdb_ci_service) access is being requested for. I'm trying to avoid creating a Flow for each ...
Hi community, I am trying to create widget for incident table list view with more fields but i am not getting, Can anyone help me on this and I have attached screen shot for your reference. Thanks, Venkataramareddy BS
Hi All, I have a requirement wherein when user is submitting a Service Request, there is a variable named as 'Training Required' if user selects 'Yes' on SR form, it should open email window in outlook and will copy some details from SR form to outlo...
There is a variable called Billing rate on SCTASK and RITM. Need to show this field only to the users who belongs to "PPM Admin" group.
I Received in Email log Received-Ignored Why coming Incoming Email Received Ignored.
Hi What are differences between incident and workorder ? Kindly let me know Thanks M Lohith Datta
I have a requirement as shown in below screen shot, can any one let me know how to do it?
Hello SNC, I am trying to update affected_ci in the related list of RITM table to get updated as per catalog variables >> server. configuration item field on RITM form takes the value from variable by simple onLoad script but setting up affected_ci i...
Hi all, Please help me on this. I have one custom table which is extended from the task table, in my custom table state is there which is coming from Task table. I need to display new state values for this. For this, I went to dictionary entry of sta...
HI All , Need help I want to populate Configuration item based Business Service We have a field named Business Service (u_business_service), and the Configuration Item field. When the business service is set to x, the configuration item field shou...
Hi,At present I am quering the input date with todays date .My code(Business rule) is : var date = gs.nowDateTime(); var inv =new GlideRecord('u_hpam_inventory_control_1'); inv.addQuery('u_input_date',date);But i want to query the input time wi...