When the user is changing the priority of the incident the priority should be appended at the start of the description with previous description value? Ex : Previous description is : "The Priority Value is : 5 " then user changed the urgency to 2 the

BlackCoder16 · ‎07-22-2022

When the user is changing the priority of the incident the priority should be appended at the start of the description with the previous description value? Ex: The previous description is: "The Priority Value is: 5 " then the user changed the urgency to anything and then save the form. after saving it the description should be "The Priority Value is 3";

SumanthDosapati · ‎07-26-2022

Can you try adding below script in your onSubmit client script

var desc = g_form.getValue('description');
    var start, end, new_desc;
    if (desc.includes("The priority value changed to ")) {
        start = desc.indexOf("The priority value changed to ");
        end = start + 30;
        new_desc = setCharAt(desc, end, g_form.getValue('priority'));
        g_form.setValue('description', new_desc);
    } else {
        new_desc = desc + " The priority value changed to " + g_form.getValue('priority');
        g_form.setValue('description', new_desc);
    }


    function setCharAt(str, index, chr) {
        if (index > str.length - 1) return str;
        return str.substring(0, index) + chr + str.substring(index + 1);
    }

Start from a new incident and test it.

Mark as correct and helpful if it solved your query.

Regards,
Sumanth

View solution in original post

D_vid Novotn_ · ‎07-22-2022

Use before Busine Rule

- with condition priority changes

- with script like this:

var currentDescription = current.getValue('description');
//use UI message to store message -> eg: "The priority value is {0}
//and then you can use gs.getMessage(<<messageName>>, currentPriority);
var currentPriority = "The priority value is :" + current.getValue('priority');
current.description = currentPriority + ' ; ' + currentDescription;

BlackCoder16 · ‎07-22-2022

Hiii David

The String Value should be the same but the Priority value should be changed when the user changes the impact/urgency. Value changing but when I'm changing the priority it's updating the desc like this.

D_vid Novotn_ · ‎07-25-2022

Is description filled by user creating incident?
When incident is inserted, do you want to add The Priority value is 4 ?
If incident priority is updated, in that case you want to add to description: The Priority value changes to 2

If you want only 3, than just update before BR to when to run: Update

If something else, please give me some more examples as it is not clear what it is you want to achieve

SumanthDosapati · ‎07-22-2022

Hi Subhash,

What should happen if there is something else in description other than "The Priority value is X" ?

Regards,
Sumanth