When the user is changing the priority of the incident the priority should be appended at the start of the description with previous description value? Ex : Previous description is : "The Priority Value is : 5 " then user changed the urgency to 2 the

BlackCoder16 · ‎07-22-2022

When the user is changing the priority of the incident the priority should be appended at the start of the description with the previous description value? Ex: The previous description is: "The Priority Value is: 5 " then the user changed the urgency to anything and then save the form. after saving it the description should be "The Priority Value is 3";

SumanthDosapati · ‎07-26-2022

Can you try adding below script in your onSubmit client script

var desc = g_form.getValue('description');
    var start, end, new_desc;
    if (desc.includes("The priority value changed to ")) {
        start = desc.indexOf("The priority value changed to ");
        end = start + 30;
        new_desc = setCharAt(desc, end, g_form.getValue('priority'));
        g_form.setValue('description', new_desc);
    } else {
        new_desc = desc + " The priority value changed to " + g_form.getValue('priority');
        g_form.setValue('description', new_desc);
    }


    function setCharAt(str, index, chr) {
        if (index > str.length - 1) return str;
        return str.substring(0, index) + chr + str.substring(index + 1);
    }

Start from a new incident and test it.

Mark as correct and helpful if it solved your query.

Regards,
Sumanth

View solution in original post

BlackCoder16 · ‎07-22-2022

Yes , The description could be anything but the value should be populated dynamically.

SumanthDosapati · ‎07-22-2022

If the current description is

"Hi hello The Priority value is 5 hello"

and we change priority to 3 then should it print

"Hi hello The Priority value is 5 hello The Priority value is 3" ?

BlackCoder16 · ‎07-22-2022

Yes, correct, is there any solution Sumanth!

I want like this :

Previous Impact was : 1 - High

urgency was : 1 - High

then Priority was : 1-critical

hence desc was: The Priority Value is 1 - Critical

but After some time I changed

Impact to: 2 - Medium

urgency to : 2 - Medium

Then Priority Changed to - 3 - Moderate

Here My desc should be : The Priority Value is 3 - Moderate

Aman Kumar S · ‎07-22-2022

You need to have an Insert/Update BR:

the script will be as below:

current.priority = "The priority value is : " + current.getValue('priority');

Feel free to mark correct, If I answered your query.

Will be helpful for future visitors looking for similar questions 🙂

Best Regards
Aman Kumar

BlackCoder16 · ‎07-22-2022

Hii Aman ,

Req is like "The Original description should be present with Value ". User can change desc value.

Desc be like : "this part could be anything " + "priority value"

ex 1: The priority value is 1 .

ex 2 : The priority Value Changes to 3 .