When using Flow Designer, the REQ Number is not populating in the RITM even though I have it in the fields.

[Joanne Johnson1]

When using Flow Designer, the REQ Number is not populating in the RITM even though I have it in the fields. I also tried to populate the REQ Number & RITM Number in the SCTASK. I don't see anything in the Business Rules that may be causing this either (but I could have missed it).

Do you have any idea what may be causing this issue?

Thank you in advance!

Here is the flow for the RITM Update:

This is the RITM that I ran the test on:

And this is the Create TSK where I am trying to get the REQ & the RITM Numbers:

AAnd this is the task that was created:

[Bernd Hoffmeier]

I guess the problem is that you put a "Number" into the reference field instead of the sys_id. It should be enough if you fill the field with "Trigger > Requested Item Record > Request".

[Ankur Bawiskar]

Hi,

You went one more extra step for setting the value.

You should use use the sys_id Trigger > Requested Item Record > Request

Regards
Ankur

[Joanne Johnson1]

Hello Ankur,

Thank you for your response.  I tried that and ran a test.  Unfortunately it didn't work. 

See screenshots below:

[Ankur Bawiskar]

Hi,

I can see i icon for Request field so it means the value is populated

Can you check the XML of the sc_task record?

Regards
Ankur