Where are my connect chat history stored in servicenow instance?

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05-27-2020 03:21 AM
Hi,
Any one can tell me where are my connection chats stored in my instance?
I have checked the "live_message" table and found that each message of my chat is stored as a record in it. I want the entire chat history to be stored as a single record. Is there a way to achieve this?
As you can see each message i send to the recipient is being added as a record. I need the whole chat in one single record. Is this possible?
Thanks in advance

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05-27-2020 03:37 AM
HI,
Are you using native chat or Virtual agent chat?
Thanks,
Ashutosh

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05-27-2020 07:38 AM
Hi,
I'm using the connections chat option provided in my Servicenow instance.