std_change_proposal

[ARNAB3]

Hi ,

As an admin  once I open  Standard change My proposal or open proposal the   its  showing the  below  values  in change_request values

 

Once I  open this with an ITIL role  where  full  access  has been provided  to  std_chnage_proposal , table  ( create access)  but still  the  blow value is  not populated with  that role.

Can anyone tell  any other  access is also required to be provided.

[Kieran Anson]

The change request values dictionary entry is a template value field that calls the StdChangeUtils script include. This in turn does a lookup on the std_change_properties table. Use ACL debugging to ensure the ITL role has the necessary access to .template_values field.

[ARNAB3]

Try that but no luck 

[ARNAB3]

HI

javascript: new StdChangeUtils().getValue('default_values'); - what does this mean? 

I want it should work for  chnage_manager role  , how I can add  in the  below code. I understand it  will be  in  ( customer  change  section , but can anyone help with syntax.)

this  is code  StdChangeUtil ( Script include)

var StdChangeUtils = Class.create();
StdChangeUtils.prototype = Object.extendsObject(StdChangeUtilsSNC, {

initialize: function(request, responseXML, gc) {
StdChangeUtilsSNC.prototype.initialize.call(this, request, responseXML, gc);
},

/***************************
*
*Add customer changes below 
*
****************************/

type: 'StdChangeUtils'
});

Thanks - Arnab 

[Jaspal Singh]

Hi Arnab,

Did you check link. I think you need to work with ACL. Kindly check the link as it has steps for resolution as well.