Hi, I have requirement to create the report to generate the incidents records which are about to breach in next 5 days.With the following fields assignment group assigned to, number, business time left, pause time in report. Please help me with it
Hi Team,I have a requirement where I have to copy values from list collector of one MRVS to Reference variable of another MRVS on submitting the form, both list collector and reference field refer to the same table, any help on this is greatly apprec...
Hi, i have created a rest post method and invoking it through business rule . I need to encrypt the payload.. how to do it? Is it done in rest message or in business rule or somewhere else?Please help.
Hi All, I have created new workspace for a scoped application. When a record is opened in workspace, so much space is occupied (vertical line in the below image). Also, can we control what can be populated in the place of Request state, Price and Due...
Hello,I'm using the following mail script in an email notification but when the link is clicked, it shows "Record Not found" What change can I make to the script so it fetched the right sys approval record? TIA (function runMailScript(/* GlideReco...
Hello,I wish in one click, to move an entire catalog item (form, variables , categories , policies , script ...) to another instance.I know I can record in an update set, but that means I have to modify all items in the catalog to record them in the ...
Hello everyone,on a customer instance, in the Management Overview subscription I notice that Fullfiller User v2 licenses appear to be allocated while there are also Fullfiller User v3 licenses but they are not allocated.Would anyone be able to explai...
Hello team. For the incident table, I have defined a P1 and a P4 Resolution SLAs (for a L2 support group) with a Reset condition so that, if an INC is assigned from that L2 to another group that is NOT the L1 support (Smart Desk), the SLA has to be c...
Hi experts,Kindly help me solve the below stuffI have a email notification, its getting triggered but no emails sent When I add a worknote to incident, I see the log message in the system logs, but I see no emails in 'sys_email' tableVerified that th...
I am having the following requirement: to have a portal with attached service catalog. I need to do prevalidate on the cart to check if the current user is having enough amount of money for the ordered cart total price.I was planning to create an onS...
In catalog item create multiple ui policy action in servicenow while clicking single new button
Hi,I need to create a new Fix script to call a business rule available in Incident table. How to do this? I've a business rule 'Copy State to Incident State'. It was deactivated for some modification. Now I've activated it and it is getting trigger...
Hello community, how can I add a report to a user's favorites menu example: I tried following this information but it didn't work:How to add report into Favorites ? - Developer Community - Question - ServiceNow Community
I am facing same issue as mentioned in https://www.servicenow.com/community/itsm-forum/multiple-decisions-in-a-change-approval-policy-create-multiple/m-p/818930 "Multiple decisions in a Change Approval policy create multiple group approvals as expect...
Hi,How to create a Standard Change by using REST API?Thanks,