Hello, all! Looking for some guidance on best practices. I'm reviewing a request where a department would like to use our instance of ServiceNow for their request and incident management processes. Ideally, we want to keep access and data separate. M...
I need to add an "Experts on-call" icon to the agent workspace contextual panel. I added the” on-call experts” icon from Contextual side panel items under the workspace experience in the application navigator, but for configuration, we need to table ...
Hi All, I have created a transform map for the service_offering table. I set the Service offering name and company as the Coalesce fields. When there are multiple matches for any row on the target table I want the system to always update the Active r...
Hello, I was asked if a certain form shares variable sets with a flow titled "2 Approvals and Tasks". I see that there are no variable sets on the catalog item, but there are variables. I see that the catalog item is attached to the "Create Active...
Hi All, I have requirement to create data from third party to servicenow table. I am aware this can be done using transform map or flow designer integration. My question is :-Third party has provided us their end point and they told us to hit their e...
Hi, I was trying something weird/new. On Incident form, I have a related list. if I select few records and click on UI action 'Custom - Attach KB', then it should update the description with Sys ID of selected record and Incident Sys ID on Short Des...
To set specific dashboards as home for all users is not working i have PMO dashboard i want to set it as default for all users please see the attached screenshots..
There is HTML type variable in a record producer. On the record, in the variable editor, the html type variable is still editable but all the variables are read only. Please help us on this. Thanks in advance.
Hi All, We have a custom related list on the custom table and custom scope. In the custom related list we can able to see thePersonalize List and when user click on the Personalize List icon can't see the personalize list columns window.what could be...
Hi Team, I want to validate scenario where I set invalid value to a field and validate the error message, but in ATF this field appear with a search icon next to it to select valid value, and in custom ui set its not identifying the value in catalogu...
Hi Team,I have a Requirement that there are field on 'cmdb_ci' table category and subcategory and we have fields on INC form configuration item, category and subcategory.If user selects configuration item then on INC form category and subcategory sho...
Can I use a scheduled job to delete old reports?We have a lot of users creating reports (+1000 per year) that are used only a few times and abandoned.I want to write a script that will delete reports once they are not run in 18 months.Report Statisti...
Hello, I have created two new tables which are the u_directorate and u_subdirectorate but neither of these tables populate with any data when a user is creating a new incident. When I impersonate our test user, you can see below that there is no data...
Hi Team, We have enabled cloud discovery for our client and through which Virtual Machine Instance is only getting discovered not the Host record, we have some limitations due to which we cannot proceed with Host Server discovery through IP based, w...
Hi,I wanted to add change request status also in the My Approvals information on service portal.please guide me how we can add the Change Status information. RegardsTamil
