When creating a new incident, it defaults to the most recent view that I had selected. Is there a way to change the view, like you can do after an incident is saved?This screenshot shows the option I get to change a view on a saved incident...But w...
Hi, Restrict inbound/outbound emails(sys_email) and visible to only specific role users and which should not impact on task table in activityTried Business Rule run before on Query, able to restrict but emails are not processing. Also tried ACL's not...
If state is pending user in the ritm table then send four notification to the requester 1 notification will send after one day of changing state of ritm 2 notification will send after 5 days 3 notification will send after 15 days 4 notification will...
Hi All, I have been trying a requirement where I need to divide the two decimal fields and display the value in another decimal field. when I try doing it in the script include(custom scoped application) it is always giving NAN. I also tried using p...
Hi All,Can we use glide ajax in business rule advance script like below? var jax = new GlideAjax("validatephone");
Hello guys, I have a problem: I tried to install Predictive Intelligence for Incidents on my Utah instance. The installation of the plugin went without any problems, but when I wanted to find the key BR called "Default Task Based Prediction" it turne...
URGENT--- The task_sla table contains a scripted REST API that can be used to query the task Incident data and populate the specific values on the postman. If I obtain the data from Postman using the Resource path, it will retrieve all the records an...
Hello Experts, I have a requirement to display an alert message with table field values, on load of a catalog item. Scenario -1. Table A (device_asset) contains fields Asset (asset), Assigned To (assigned_to), End Date (end_date) and Description (ass...
Hello.I would like to automatically enter the year in a single line text type variable in a catalog item. Example:FY2023 What kind of script would be needed?I would appreciate it if you could provide a sample of a similar process.
I know Scheduled Jobs will run manually by users who will have an admin role. But I have a request from my user that he needs to be run it when ever he wants to run/execute it. Is it possible? If yes, please help me with the detailed steps and script...
I have a look up select box, once the user selects the value I want to pull the sys_id of the selected value to another variable which is not on the form. How can I do that? I dont think I can use Catalog client script since the field is not on the f...
I am integrating my lower instances with PROD to get the Business Application data.Now, all I need is just two fields data - name & number.But currently I am getting around 200+ fields data for each record which is not needed.Secondly,I am getting ju...
Hi Team,am writing the below before BR in incident table for creating a problem record for inc which moves to resolved state, am able to get the problem record creation, but first reported by(field inside problem record) and problem id( field inside ...
Hi Team,We are integrating Service now with JIRA tool and need to get user list from JIRA to Service now,when used Look up Users Stream Action in JIRA Spoke for Flow designer,we are only able to get 118 users and in jira there are total of 185 users....
Has anyone successfully added other field changes besides the "Additional Comments" field to the Ticket Conversations widget? The goal is to get activities from the back end to show in the portal. Thanks in advance everyone! to show here:
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