Resolved! SOW Agents
Hi experts!I want to know the difference between Tier-1 and Tier-2 agents, aside from belonging or not belonging to a Service Desk group.I have read the SN documentation but I'm still confused on where and how it can it help me.
Forum Posts
Resolved! How to calculate only the number of days for a particular state without using metric instance
I have a requirement for reporting purpose on a custom table. Need to calculate only the no of days the request is in a particular state. If the request changes from state 1 to capture the no of days the request is in state 1 If the request change...
How to test new contract condition check definitions real time?
Hi all, I have created a new condition for contract expiry notification of 120 days. Now I wanted to test this, I added a new contract where expiration is exactly 120 days from today. How do I test this? I am working on our dev instance and looked fo...
Remove/Edit filter in Slush Bucket
Release: Tokyo Hello all,It might be a silly question, but I couldn't figure it out so far.I need to remove or edit a filter from the slush bucket, of a related list when clicking on "Edit" button.Just removing the filter, works only for that time. W...
Resolved! Rest API to order Multiple Items
Hello All,I have an requirement to create/order Multiple Items as part of our intergation and this is going to be an Inbound Integration , we have 5 items order laptopAccess to VPN order Mobile Order ID Order keyboard - in this Item I have to set pre...
Resolved! how to create a data preserver to keep every record in the target table
I need to set up data preservers to keep all the records for a given table in the target instance. Do I simply create a data preserver without a condition?also, because I don't want any records from the source instance. I need to create an exclude ta...
Resolved! How to Include/Use Script Include in BCC field of Email Client Template ?
Hello Community!Trying to use script include in the BCC of Email Client Template. I am trying to autopopulate the some certain email addresses in Bcc Field of email client Template. For this I have written a script include and calling that script inc...
Resolved! Predictive Intelligence Business Rule - New Learner Help
Good Afternoon Community. I am trying to understand the Predictive Intelligence process and am stuck on the business rule that will populate the data on the incident table. Perhaps I am missing something. I have created an ML Solution (Solution Name...
notification delay in servicenow
Hi,we have configured notifications using workflow. but the issue is related to the delay time of receiving the emails. the delay time increases with 5- 15 min. How can I make it faster is there any way to reduce the time for sending the emails?thank...
Create & Update Incident using Transform map
Hi All, I want to create and update incidents with the help of the transform map. The number field in the incident table is unique. The issue that I am facing is that when I am sending the request body using the Postman the record is getting created...
Need business rule to copy RITM attachments to respective sctask
Hello , I need to have all the attachments of RITM showing to/ accessible from respective SCTASK as well (in Admin Workspace also). What are the possible ways to do it , and how can we do. Please Suggest. Advance Thanks,
add mentions to a message is not working on portal
Hi add mentions to a message is not working on portal , tagging someone using@ in post message is working from platform view but not in portal view
Resolved! Create Catalog task
Hello All, I have an requirement to create an catalog task and associate to Existing RITM , So can I please have some sample script to develop thisSo in the payload what details do they need to send etc @jaheerhattiwale
Dot walking not available in workspace
Hi All, There is no show related fields drop-down in the filter of Data visualizations in workspace. This seems like OOB behavior. Is there anything that we can do to change this? Please suggest Thank you in Advance.
Resolved! is it possible to send attachment through transform map?
Hi All My requirement is business will be encoding the attachment and sending that encoded value in excel format and the same we need to decode and transfer to ritm form via transform map. So is it possible to do so? if yes how?. what transform scrip...