Resolved! Agent Workspace "more" button in tab navigation bar
Is there any way to edit the more button on agent work space?
Forum Posts
Resolved! How can i remove timestamp values from comments when i am passing it in notification through email script in one new row of table
How can i remove timestamp values from comments when i am passing it in notification through email script in one new row of table
Data source
Hello, What is the difference between data source and import set Import set: is a staging table which temporary holds the data untill it is processed into servicenow tabledata sources: ? Can we load data with import sets without having data sources ?...
How to add conditions on templates so that it is only visible when the conditions are validated ?
Hi All, I have a requirement to make a template visible on the template bar only when category, subcategory and Assignment group is set to specific values. As far as I can see Templates can only be restricted using user or groups.is there a way to ac...
How to Create m2m record?
I have created a new m2m table on the rm_release table to create change_request table. Created a new UI action which will create the change record, but not inserting a record in the m2m table to show relationship link between them.Is there a way to g...
How to add an image in Notification email script in a message
How to add an image in Notification email script in a message
Is it possible to disable email MFA options?
Hi all,I upgraded my instance from San Diego to Utah.In San Diego version, I configured only app MFA option to login to the instance, but in Utah email option appeared. I want disable email option and force users to use app MFA authentication.Where c...
Mandatory Comments Dialog box when Rejecting change from the Approvers list in Change record
Hello Experts, We have a requirement where if the change approver is Rejecting the change from the Approver related list in a change record using the Reject button (list choice/ list context menu UI Action), then a popup/dialog window should display ...
How to create records in table using postman data
Hi All,Below is the sample data that i am trying to send through postman to create record in table{subnet : '{"subnet1":"subnet-004834", "subnet2":"subnet-04f6908", "subnet3":"subnet-0f8345", "subnet4":"subnet-08198a4"}';above data if not there in ta...
Where can I see the state values (numeric) for Incident?
Hello AllIts late in the week and brain is friedWhere can I see the state values (numeric) for Incident? 1=New, 2=In progress etcthanks much
Record Producer Variable for Currencny and Number
I have 2 fields on a record producer "Qty" and "Value" which i want to make them field types of number (so only number can be entered) and one for currencly (only number in currency fomat can be entered). Is this possible, I would of through this wou...
Resolved! I want to restrict table level .list functionality and make it available for admin users only.
ITIL users are able to access table using .list. how I restirct the functionality. Please help.
How can I link a Story Record created from an INC in a Related List Tab on the INC
Hello All, On our Incident form, I can currently 'Create Story' using UI Action button (see code). var story = new GlideRecord("rm_story");story.short_description = current.short_description;story.description = current.description;story.priority = 4;...
Resolved! Request Approval via Email only
Hi. Is it possible / feasible to have many Request approvals completed only via email responses (i.e. the 'click here to approve' link) without the approver having a licence of any sort? I know we could use the Business Stakeholder licence, but there...