Hi Community,
I’m working on Service Operations Workspace → Home → Overview → Your team’s work and want to understand where the Incident SLAs widget (donut chart) gets its data.
I am not asking about SLA definitions (contract_sla) or SLA engine logic, but only about the dashboard/widget conditions.
I’ve reached the widget in UI Builder:
Home page → Overview → Dashboard → List container → widget data list
From here, the widget seems to use a Dashboard data broker / Dashboard controller, but I’m not clear:
- Where the filters/conditions (Incident, Breached, Your Team) are defined
- Whether this data broker is shared with other widgets
Could someone confirm where exactly these conditions are configured and the recommended way to modify them?
Need the clear path please
Thanks in advance!
