Where can I find deleted Incidents?
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‎04-22-2016 10:56 AM
I used the ODBC connector to create a report of Incidents for March. We're doing some review of high priority Incidents, and have discovered 6 incidents that show up in the report that are no longer in the Incidents table, so it appears someone has deleted them. They are also not in the 'Deleted Records' module, so I'm not sure where else to look. Is there another log of activity sompeplace?
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‎04-22-2016 11:07 AM
Go to Deleted Records and search on the table name field for 'incident'. It will give you all deleted records from that table.
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‎04-22-2016 11:09 AM
I've done that, and the records I'm looking for aren't there. I don't need to restore them, I just need to figure out who deleted them so I can tell them to not do that any longer. Is there some activity log or audit log that might tell me that?
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‎04-22-2016 11:40 AM
Ronald,
You can try looking in sys_audit table
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‎05-04-2016 12:10 PM
We found this. One of the support teams was using the UI Action 'Archive Record' so these were 'disappearing' into the Archive table. We've told them not to do this.
