Hello Everyone, We able to create only Proactive PRB tickets when clicked on the "new" button from a priority incidents is contradicting. See below. However, we are I'm able to create a Reactive PRB ticket when clicked on "create problem" from the ...
When state is new and type is standard I want to make short description field editable how to make it in change request table
Hi, I have a Subflow that is setup within a For Each Container that has all multiple tasks based on condiiton. I want to wait for all the tasks withing the subflow to complete to proceed. I cannot use Wait for Subflow execution as it's in a For Each ...
Hi everyone,I’m working on integrating with Infoblox and had a few questions regarding access and authentication:Since Infoblox requires VPN access, I assume we cannot use just a functional account to connect directly from ServiceNow or any external ...
Hi, can some one help me how to add resolution notes add into Portal side.
We have an integration with Ldap to get the user data in servicenow. A midserver is used for the connectivity and its a windows mid server.This is a very old integration and we dont have any details. We would like to know the existing configuration a...
Hi all, Can you please provide one or more easy use cases for Release Management?For example: which are the steps to release a project or an incident? As far as I understood it is possible to associate projects, incidents, problems and so on with a r...
Hi,For requirement, we connected Jira and ServiceNow. Whenever support team gets new email, it is forwarded to ServiceNow, from here a new Jira bug is created using flow designer. When there is any reply email for the email chain it has to add that r...
I'm looking to add a Configuration Item to a few incidents that have been closed. As of now everything is greyed out because it's clsosed but I was hoping there was some way I could still add a CI to those ticket to help with reporting? Thanks in adv...
Hi, I'm having some flows, which at some point will try and generate some catalog tasks, if some verification fails, namely, if a record field is empty, whatever, doesn't matter.The flow runs as a System User, yet when the catalog task step is reache...
Hi teami've created a new KB and i want to associate in the my portal. In the Portal i already have associateWhen i back to the new KB create it's doesn't associate It's doesn't about ACL permission because the IT KB it's ok Thank's in advanced
Hi guys , State choice = Closed should be hidden from the form if State = new, for Change Tasks for that I have written on load client script : function onLoad() { //Type appropriate comment here, and begin script below g_form.addOption('state'...
I have created a checkbox variable (Delivery Confirmation) in MRVS, my business requirement is to change the value of true to "Recebido" and false to "Não Recebido".
Hello,We have requirement that a manager can Approve, reject or return the requested claim to the Employee for editing purpose. But we are facing some issues in terms of Returning the claim for editing purpose:-NOTE:- the claim request is a record in...
what is _next() in servicenow
