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Surveys

Hello,I'm new & still learning something every day.I'm working on creating a a basic 4 question survey. Each question has 5 possible answers ranked 5-1 ( 5 being the best)The issue I'm having is my answers are showing up randomly, even with the rando...

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Make the "i" or "Info" button on a reference field read only

Hello, ive come across this issue im having where the "info" or "i" button attached to the reference field is not read only, i have the reference field read only but i am able to click on the info button and it shows me users information, is there a ...

HenryD by Tera Guru
  • 1748 Views
  • 6 replies
  • 0 helpfuls

ServiceNow Impersonation

Hi team,I have a requirement that,1. The specific person called "A" has to impersonate only the members from the specific group called "ABC". if the ABC group has 10 members then A need to be allowed to impersonate only those 10 group members not any...

One survey is triggring multiple times

Hi,When the state is closed the Survey is triggring multiple times.Can anyone please help on this, It will be usefull.Thanks! 

mania by Tera Contributor
  • 601 Views
  • 19 replies
  • 0 helpfuls

save as draft functionality not working as expected in catalog item

When a catalog request is saved as draft, on the draft record few conditionally dependent variables are hidden even when they are made visible on normal request form and few variable values are cleared. Please let me know if this can be solved withou...

sln by Tera Contributor
  • 1148 Views
  • 14 replies
  • 1 helpfuls

Resolved! Make hidden variables visible in back end

Hi All! I have created a number of variables on a catalog item that I've hidden. I want them to not show on the client facing form to submit the request (front end portal), but I want them available to itil users in the back end.Does anyone know how ...

Cat by Mega Guru
  • 1578 Views
  • 5 replies
  • 1 helpfuls

Resolved! Business rule doesnt work while data import

We have a business rule that automatically generates asset tags for assets.When adding an asset through the form, the numbers generate correctly. However, when bulk-loading assets using an Excel sheet, the business rule sometimes doesn’t trigger, or ...

mankali_kal by Tera Contributor
  • 1245 Views
  • 9 replies
  • 0 helpfuls

Mass update CI in change management

Hi Team, I need to understand the Mass Update CI use case and its benefit in the context of change management. Is there any documentation or video which can provide a sort of demo. I need to know how its beneficial and why a customer should use it in...

yogeshkaush by Tera Contributor
  • 391 Views
  • 1 replies
  • 0 helpfuls