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View of the OOB User Portal

Hi I have tried to look for the view of the OOB User Portal front and backend view (where all the cat items are) So that I can see how it compares to the ones we currently have Looking to see a view of one with widgets that users click on and then in...

Script include is not working properly

Script include is successfully receiving the values of sys id from client script but objects are not returning.  Please help me on how to return correct values from script include. Thank youScript include: gs.info("check if it is checking for propert...

satya30 by Tera Contributor
  • 691 Views
  • 7 replies
  • 0 helpfuls

Resolved! Encrypt attachment in service portal

With the Paris release there is an option to encrypt attachment in service portal.What does the encrypt option do if you choose to encrypt the attachment?

GChanner by Tera Guru
  • 884 Views
  • 3 replies
  • 1 helpfuls

Content Hidden problem while reviewing

Hi Experts, I’m currently building a community page in ServiceNow, and I’ve encountered an issue I can’t resolve. Here’s the problem: The approvers for this page are unable to view the actual content, as it appears hidden to them. However, they still...

SLA is getting attached multiple times

Hi Team, I am configuring an SLA for Problem Tasks based on priority and company differentiation. Here’s the intended setup:• If the company is A and B a specific SLA should be attached.• If the company is, C,E,F so on a another SLA should be applied...

Resolved! Hide UI Action

Hello, I have created a UI Action that should only show for certain users. I have added a condition shown below. However if I impersonate a user who cannot create a record on the table, the button still shows. Is there a way to hide this button? it i...

DreDay3000 by Giga Guru
  • 1033 Views
  • 5 replies
  • 4 helpfuls

Line breaks not coming over into UI Pages

We have a bit of customization built into our incident module to help with Major incidents notifications.  We have a UI action that opens a UI page.  On the UI page, we have a field that copies the values from a field on the incident form(u_mi_email_...

aj_becker by Tera Guru
  • 1737 Views
  • 6 replies
  • 1 helpfuls

Resolved! UI Action changes twice

When the UI Action is selected, the state field changes to review, then changes again to the next state. Does not stay in the review state. Any help is appreciated

DreDay3000 by Giga Guru
  • 404 Views
  • 2 replies
  • 1 helpfuls