Background:We have a Facilities-related catalog item that needs to be accessible to external or unauthenticated users. Despite attempts to make the item public, users are still redirected to Microsoft login due to enforced SSO.Objective:Allow unauthe...
Hello All,Greetings.It would be great to share some insights about how do we include any new option (e.g. Navigate to ITSM Portal) OR remove any existing option (e.g. Printer Friendly Version) from the Profile Pop-up box. Looking forward to gather th...
Hello Team, I have a requirement : I am submitting the request and there we have certain approval after the creating the change request from the Run Script activity of the workflow in that workflow i want to wait till change request state should mov...
How to change the Header background color in Zurich version Servicenow I have followed this artice but it is not working in zurich Header background color
Looking at the documentation below, I don't understand how to link the NLU model and intention to the result structure of a genius. Or not correct...How can I map NLU models and Genius Results?Docs↓https://www.servicenow.com/docs/bundle/yokohama-plat...
Hi Everyone, I have configured Column Data visualization which is having two metrics. I need to set different color palette for each metric (Green dark to light for 1st metric and Red dark to light for 2nd metric). But I am not getting option to set ...
Hello Team, I have two levels of approvals for a request.(RITM)level1 - manager level 2- groupThis I have used workflow. 1) Now, if Manager only raised a request for his employee, then I can see approval record is "No longer Required" state and not p...
We have some articles we create with information that Subject Matter Experts and others contribute through email, etc. I'm wondering how Knowledge Managers out there keep track of SMEs who contributed the information but are not the actual author of...
Hi All, While updating assignment group in bulk from list view snow is not recognizing whether the user is part of the group or not. While updating assignment group , the groups get updated but users in assigned to field remains the same even they ar...
Hi,If I share a Dashboard then user will not able to see the same Dashboard.Dashboard has 10 reports as mentioned in the below screenshot, if i share the report user is not able to see the reports. If i share it to the user with all the permissions ...
Where do I change the 'now' icon next to the chat in the screen shot below to our company logo?
My requirement was to create parallel approvals on the basis of a list collector catalog variable. In other words, add a user to multiple groups and ask for approval from each of the group managers separately.Unfortunately parallel approvals are not ...
Hi All, How do I configure the position of the tooltip box that opens when mouse cursor hovering over the information icon or variable label? As you can see from the gif when mousing over the information icon the tooltip box covers the icon making it...
How to add one more option to the attachment in servicenow workspace. Option is e signature Options will be Download, Delete, Rename, esignatureCan anyone you suggest your inputs on this. Thanks
Hi All,I have created a report on change_request table and added Requested by as columnI have created a scheduled report and provide one DL to send an emailmentioned attachment type as PDFCurrently scheduled report is running and sending the PDF atta...
