Where can I find when the system property: glide.email.smtp.active was changed?

[will_smith]

Somehow the email active checkbox in our email property was turned off. When I look at the audit log for the sys_properties table and find the element name "glide.email.smtp.active" and review the history, it only shows me changing it back to true. I need a log file or something on the table that would show that it was off. I have the evidence it was turned off, because I turned it back on.

My management is needing this by tomorrow, so all responses are appreciated.

Also, if this discussion is not in the right place please let me know and I can change it. I'm a new system administrator in ServiceNow, so I'm still getting used to where to place things in the community.

[Troy S_]

You can go this route

1. sys_properties.list

2. Select glide.email.smtp.active

3. Right click at the top and select Configure > Related Lists

4. Move Updates to the right

This will then list the changes.

[Pradeep Sharma]

Hi William,

Here are the steps.

Go to sys_properties.list->Select glide.email.smtp.active->Right click on the form header->Move versions field from the left to right slushbucket.

From here you can see all the version which were changed based on updated filed sorting.

Please let me know if you have any questions.

[will_smith]

Thank you both very much. Is there any other place I can check, as it just shows my? A log file somewhere, perhaps? I think it may have been the user (system) who made the changes, would those show in the related list updates?

[Troy S_]

William,

        It will state in there if it was the system.   Under Updated by it will state system, if the user system made the change.   If an individual made the change you will see the name of the individual that made the change.  

Little slow in responding hope it still helpful to you.