Where is the 3 Strike Rule defined? Its an OOB thing or we customize it?

Vaishnavi35 · ‎11-17-2020

Hi,

Where is the 3 Strike Rule defined? Its an OOB thing or we customize it?

I do not see any docs as well for this.

I don't know where its defined in my instance (as I was not there earlier and still learning) exactly how can i search or test for the same?

Thanks,

Vaishnavi

Ankur Bawiskar · ‎11-17-2020

Hi,

it's a custom solution which is implemented by members.

refer below links for help

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Vaishnavi35 · ‎11-17-2020

Hi Jaspal,

I think Workflow is a better option?!

Work flow should be built on Incident table right not the Task Table?

Thanks for the detailed description 🙂

Regards,

Vaishnavi

Jaspal Singh · ‎11-17-2020

All depends but better would be to have it specific to table rather than on Task (parent of almost all tables).

In case your business demand is for something that is on Incident you can have Workflow on Incident table rather than Task.