Hello community,I have a request to configure the SLA for these 2 use cases: Use case 1:1. Create INC P4 => SLA P4 created2. Change INC to P3 => SLA P4 will be paused + SLA P3 created3. Resolved INC => SLA P4 will remains paused + SLA P3 will be paus...
How to validate the pop UP window or Dialog window in the Automated test frame work?Scenario : we are trying to click the Reopen Incident UI Action button , that time pop UP or Dialog Window visible ,then click the OK Button .--> How to validate th...
I have a requirement to restrict incidents assigned to group "Network" to only network group members. I tried this ACL. Can someone tell me what I am doing wrong because when I impersonate someone not in network I can read/ update/ write on the incid...
Hello Experts, I have created a UI action on story form (rm_story) to create test case (tm_test_case), which is working fine . Now I want to open that in new Tab of the browser , for that I used below code and it is not working . When I used Log it ...
Hi, I have a requirement like in the work notes if we mention @ then the name of the users are to be displayed. Here ,I need to customize that functionality like along with the user name UserId should be displayed.I tried it in the calculated value s...
Hi, I have a requirement like ,I have a two variable in a form "Requested for" and " groups are" both are reference fields.When i select any user in "requested for" variable then in the "groups" variable it only shows the groups which the selected us...
Hello everyone, I'm creating a new Record Producer for a custom form which has once field with a "List" type field.I'm not able to find List type field in the Record Producer.Please help me in configuring it and please let me know if there is any alt...
I have a list collector field group_access on a catalog item, i need to add a single user i.e requested for on the form to all the groups selected in group_access, how can i do it using script/UI action. I have used below script, but it seems not wor...
I have condition(javascript: 'u_full_name=' + curreant.variables.hostname_requested_for.name) in reference qualifier.However I want to other condition like u_chassis=x^ORu_chassis=y^u_lsa_event_duration=10 in the same reference qualifier.How to ach...
I am taking the ITSM Implementation simulator course. One of the tasks is listed below. I am supposed to create a Maintenance Schedule that applies to 3 CI Classes, but it only allows you to apply to 1. How do I do this? 1. Create a maintenance s...
Hello, I recently made changes to the incident and problem form but I noticed I was not using the correct update set. How am I able to move my changes from dev to prod under a new update set? Without having to redo it.
Hi All!I have an issue with Inbound Action which cause that when user reply to the email notification related to resolution, then state of incident is always changed to 'In progress'I want to change this Inbound action to change the state (reopen the...
Dear all,I have a question of which i can not find the answer in this forum. Perhaps the answer is already given but I use the wrong search words?Anyhow, In the past we hardcoded group assignments to groups in flows we created in flow designer.at thi...
Hi All, I want to fetch phone field(contains code eg: +91 for India, +65 for Sweden) value which will be based on country selection both fields are present on cmn_location table.I also have another field called country on catalog item which is a look...
hi how to create requests from the excel sheet data that is attached to an inbound email with particular subject?
