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To hide requests and requested items from requested for

Hi Community, I just want to hide REQs and RITMs from requested for from everywhere, global search, portal etc. Only a specific group should be able to create and see request for that catalog item. They need to create it for any user. I created a rea...

RITM and SCTASKS State

I am working on a catalog item where the requirement is to create two parallel sctasks. If one of the task is set to closed incomplete, then another sctask and also the ritm state is being changed to closed incomplete. Thus the ritm stage is set to r...

How to add user to ad group through workflow

Hello Community, How to add user to AD group through workflow. My actual requirement is a task will be created to one particular DL group. If once tasks gets closed complete, the user should get added to AD group. I have created that task which was m...

Resolved! Can't change caller on incidents

Hi, on our production instance, when trying to change the caller on an existing incident, no users appear when opening the search. However, this is not an issue on test or dev as clicking the search populates all users. I have checked permissions bet...

castle11 by Tera Expert
  • 1177 Views
  • 7 replies
  • 1 helpfuls

Missing RITM Variables

Hello Community, On submitting a catalog form, the RITM variables went missing. Can anyone help me how to map/restore those missing values???.I checked the table sc_item_option_mtom and records were  created for those missing values. How can i restor...

XYZ by Tera Contributor
  • 782 Views
  • 8 replies
  • 0 helpfuls

Resolved! Copy work notes from one catalog task to another task.

Hello All, I have a script that copies the work notes from TASK 1 to TASK 2 and to TASK 3. The issue is TASK 1 work notes are duplicated in TASK 3.     Script: task.work_notes=pullComments();function pullComments(){ var comments=[]; var gr= new Gli...

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Reddy by Kilo Sage
  • 2677 Views
  • 6 replies
  • 2 helpfuls

Catalog Tasks

Hello everyone,I have a requirement in the Catalog Items,1. where after selecting a variable answer as Yes, 3 tasks are generated (each with different order e.g: 100, 200, 300) and different assignment groups. When the second task (order no:200)is Cl...

How to add work notes on a non-extended custom table

I'm looking for a way to add work notes on a non-extended custom table. What I did- Created "Work notes" column on a custom table. - Created an activity formatter for a custom table.- Added the activity formatter to a form.https://docs.servicenow.com...

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