How to checkout workflow created by others
How to checkout workflow which is created by other admin. I'm not getting the option to checkout. Note: My scope and workflow scope are same
Forum Posts
Resolved! Hide attachment from activity logs
Hi Team, we have requirement that, INC00XXX has attachment. Hide attachment from activity logs if sate is in closed state. TIA.
Best Practices on Retiring Knowledge Articles
In my org we are trying to clean up our existing Knowledge base which is used for both Consumer facing and IT Facing. We have a single KB for both IT & Non IT groups. How do we ensure the knowledge articles we have in our repository are up to date. ...
Variables are not editable in agent workspace
We have added incident variable editor section in agent workspace incident form. But these variables are readonly for non admin users. Could anyone suggest on this please?
CSM Pro license / ITSM
Hi, I have an excess of customer service management pro licenses. can I benefit from them to build ITSM.is the CSM pro License include ITSM Module? Or is it necessary to buy new licenses to activate the IT service management system?
Inactive filter (Date range)
Hello, ServiceNow communityGot a doubt with respect to a requirement, is there a way to implement an interactive filter to show records in a date range as the list options (Today, Yesterday, Last week,......). This will be applied to 2 reports, one f...
Run Business rule as specific user or by System
Is there any way we can run business rule as other user or as system user
Standard Change catalog item
Hi ServiceNow community,I'm new to change management, I've a requirement to create a catalog item from a standard change. I see that at the moment of the creation of the standard change an item is also created.From this item I would like to add varia...
How to ignore mandatory fields when the item is included as pae
Hi experts,I have a small use case, but struck up with this and could not proceed. Any suggestions and recommendations are welcome.I have a order guide and there is a rule base, like based on a condition order guide will include certain items.These i...
Resolved! Configuration item - where do I see the knowledge base articles linked to a CI?
I created a couple of knowledge base articles linked to a certain configuration item. When I now open this CI in the CMDB, I would expect that the linked KB articles are shown somewhere here...but I cannot find them. Does anybody know how to see the...
On-Call Scheduling End User Training Documentation
We are rolling out On-Call Scheduling to our end user community. We're trying to build some straightforward, "out of the box" training documentation that we can cover in a one hour overview with our users. We are hoping not to reinvent the wheel and...
Resolved! Hide state choice that are selected and display only state choice that are not selected/completed
Hi,I have a custom table and i have a requirement to hide the state choices which are completed. We have the states (New, Access, Triage, Work In Progress, Completed, On-Hold, Cancelled)For example, If a state is moved from New->Access we need to hid...
Resolved! Send Notification not working in Flow Designer
Hi, I want to create email notification on a particular catalog item so I created Event and Notification. Trying to fire that via 'Flow' not 'workflow' using "Send Notification" action but the notification I created not displaying there. It is in...
How to configure ServiceNow Remote Instance spoke.
How to configure ServiceNow Remote Instance spoke. Please provide the step by step process the configuration to replicate the incidents from Source to destination ServiceNow.
Flow desiner - Group manager approval
Hello everyone I am having a problem with a flow. I need an approval for a manager from the group I choose, but if I use the Action "Ask for Approval" I can only get all or someone from the group or a specific person to approve. But what I need is to...
