Call Notification in Flow Designer
Hi , For learning purpose:How to call Notification in flow designer? Actual Requirement: Just created the Notification Need to trigger the notification in flow designer?
Forum Posts
Resolved! Change task is not getting created in standard change workflow
Hello Experts, Change task is not getting created in standard change workflow. I have added task to create change task in Standard change workflow in scheduled state. However the task is not getting created. In below workflow it shows running. But ta...
agent work space work item routing to a group instead of a single person
hello everyone, in the agent workspace instead of routing a work item to an agent, can we route it to all the agents In the same group thanks & Regards, Raju
How to write if statement in Jelly Code for Object
Hello, I have the following code: <j2:forEach items="$[jvar_grCategories]" var="jvar_json"> , this should return N object so i need to write an if statement if( jvar_json.type == "car" ) then print "Type:Car". I wrote the following code but the code ...
Send a CSV file using SFTP in flow designer
My requirement is to send a csv file to external location using SFTP.I'm using custom action on flow designer, I built a two step action. First step would be generating a csv file(calling a script include using run script action) and then taking the ...
Resolved! Migrating update sets between different family versions
My Dev is currently in Tokyo but Test and Prod are still in San Diego.I have my update sets backed up via xml from Dev before the Tokyo upgrade. What is the best practice in migrating my Dev update sets to Test and Prod now that they're on different ...
Querying encrypted field
Is there a way to query encrypted field through glide record? I am trying to query using gliderecord with a value but doesn't work. Is there any way to do this?
"InvalidLookupReference" error in Azure AD provisioning.
Hi Team, How we can handle this type of error in servicenow when we do azure ad provisioning. Any idea? As per the tip, missing location "LA" data must be added in servicenow. Apart from this, is there any way to treat this error. Azure AD provisioni...
Resolved! Regular Expression with j option
Hello all, I am attempting to use Regular Expressions. I am reading the documentation of: https://docs.servicenow.com/bundle/sandiego-application-development/page/script/general-scripting/concept/c_RegularExpressionsInScripts.html and it says that I...
Business Stakeholder role in a group with the ITSM Roles plugin
Is there a best practice or instructions on how to setup the Business Stakeholder role in a group with the ITSM Roles plugin?
Resolved! How to create or update record when date field changes from empty using business rule
Hi, I'm trying to achieve below-point using a business rule, but it's not working properly. Now it's creating record only when date field getting empty. Can someone tell me what went wrong with my script or conditions?Create a record if the date fiel...
Resolved! Need to update the quantity field in catalog item
Hello,I need to update the quantity in a catalog item based on number of records in the reference field of a variable before submission. I think I need to write a onChange catalog client script .Kindly provide assistance in writing the script. Thank...
How to move the VIP Icon inside the caller field
Hi All, I would like to display the VIP Icon inside the caller field. I was able to update this in sys_user table using the styles however this is not working in Incident form.I would like the VIP image to show up as belowBelow is the field style : b...
Resolved! Assignment Group should be populate based on Caller Group
Hello Everyone, I am having requirement as if the Caller user is a member of "SNOW-L1-USERS" group then the incident should be automatically assigned to "SNOW-L2-USERS" group. Can you please help me how can i achieve this. Thanks
Resolved! P1 incidents should be created by only particular groups
Hi All, I have a requirement as below. Priority 1 incident should be created/updated by the current logged-in user belonging to A,B, C groups or user having Admin role. I have created a business rule as follows. When to run : Before --> Insert/Upda...
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