ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Unable to see the stacked by fields in report

Hello,  I am importing excel file in Report to create one report. I have selected bar chart type for report. In configuration, Group by field is showing all the fields which are present in excel file but in Stack by field it is not showing any excel ...

PNG 1.png PNG 2.png

GlideappVariablePoolQuestionSet() not working in scoped app

Hi All. I have created a scoped application and created a table which extends the task which is called SDCase. On this I have built few Record producers and created a formatter as well to display the variable section on the SDCase once it is created....

Nagashree5 by Tera Contributor
  • 861 Views
  • 3 replies
  • 0 helpfuls

To hide requests and requested items from requested for

Hi Community, I just want to hide REQs and RITMs from requested for from everywhere, global search, portal etc. Only a specific group should be able to create and see request for that catalog item. They need to create it for any user. I created a rea...

RITM and SCTASKS State

I am working on a catalog item where the requirement is to create two parallel sctasks. If one of the task is set to closed incomplete, then another sctask and also the ritm state is being changed to closed incomplete. Thus the ritm stage is set to r...

How to add user to ad group through workflow

Hello Community, How to add user to AD group through workflow. My actual requirement is a task will be created to one particular DL group. If once tasks gets closed complete, the user should get added to AD group. I have created that task which was m...

Resolved! Can't change caller on incidents

Hi, on our production instance, when trying to change the caller on an existing incident, no users appear when opening the search. However, this is not an issue on test or dev as clicking the search populates all users. I have checked permissions bet...

castle11 by Tera Expert
  • 1622 Views
  • 7 replies
  • 1 helpfuls

Missing RITM Variables

Hello Community, On submitting a catalog form, the RITM variables went missing. Can anyone help me how to map/restore those missing values???.I checked the table sc_item_option_mtom and records were  created for those missing values. How can i restor...

XYZ by Tera Contributor
  • 1191 Views
  • 8 replies
  • 0 helpfuls