We are rolling out On-Call Scheduling to our end user community. We're trying to build some straightforward, "out of the box" training documentation that we can cover in a one hour overview with our users. We are hoping not to reinvent the wheel and...
Hi,I have a custom table and i have a requirement to hide the state choices which are completed. We have the states (New, Access, Triage, Work In Progress, Completed, On-Hold, Cancelled)For example, If a state is moved from New->Access we need to hid...
Hi, I want to create email notification on a particular catalog item so I created Event and Notification. Trying to fire that via 'Flow' not 'workflow' using "Send Notification" action but the notification I created not displaying there. It is in...
How to configure ServiceNow Remote Instance spoke. Please provide the step by step process the configuration to replicate the incidents from Source to destination ServiceNow.
Hi All,Actually i have a requirement that i need to do make some fields mandatory and read only on the catalog task form based on one field choice , so i need to do this only one particular catalog item only, so for that in client script i need to ...
Hi Team,We are using AI search in portal for knowledge articles. I can see "Meta" field is not getting used anywhere in AI search. I get below message in article form that content of meta field is not getting used in AI search. "AI Search does not in...
Hi ,We have added new assessment metric questions under required metric type .but these new questions are not visible or showing to end users but existing questions are visible.Issue : newly added assessment metric question are not visible.. I checke...
Hi all,I currently have a flow via Flow Designer where if a service catalog item is ordered it will kick off approvals and then create some tasks in relation to the requested item. If the tasks are closed the requested item (RITM) is also Closed Comp...
I am trying to capture a catalog item in an update set by clicking "Force to update set" but I am getting this error "Updates are already being recorded for this table." Thanks in advance.
we want one team/group have access to one category and not have to another to create or edit knowldge articles under it having access to one knowledge base and criteria set at category level.below screenshot , android knowledge category should be vis...
Hi All, How to set rest endpoint dynamically with RITM number in url from the Business rule. Tried the below but will this syntax work?rm.setEndpoint(restEndpoint);or any other way to handle this? var ritmNumber = current.number;gs.log("jmtst1 " + ri...
So there has been a requirement to modify the tooltip text "You can add only 50 rows" of a multi-row variable set to "You can add only (X) rows" where the value of x should be calculated based on the max_row attribute of multi-row variable set. Is th...
Hi All,I have a requirement where, the schedule job should run weekly once and should find knowledge article usages table (kb_use) and delete records that are more than 2 years old (created more than 2 year ago).
Hi All, I have a requirement. In incident table only certain groups can edit some fields from list view. Any members who are not part of those groups should not have the ability to edit fields from list view. How to achieve? Thanks!
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