Which role is required to create templates in incident.

[B Ashok]

Hello Team, 

Which role is required to create incident templates. as a admin I have access, but If ITIL user wants an access to create incident templeate which roles is required, Under production documentation I can see Admin roles required. 

But I have provided template_editor_global roles user still not getting full access to create template with all fields.

Please help which roles i required to provide access. 

Thanks

Ashok 

[Community Alums · Accepted solution]

Hi @B Ashok ,

You will require "Admin" access to create those templates , just template_editor_global roles won't help.

template_editor_global roles can edit the templates already created but not create one.