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08-01-2023 07:09 AM
Hello Team,
Which role is required to create incident templates. as a admin I have access, but If ITIL user wants an access to create incident templeate which roles is required, Under production documentation I can see Admin roles required.
But I have provided template_editor_global roles user still not getting full access to create template with all fields.
Please help which roles i required to provide access.
Thanks
Ashok
Solved! Go to Solution.
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08-01-2023 07:10 AM
Hi @B Ashok ,
You will require "Admin" access to create those templates , just template_editor_global roles won't help.
template_editor_global roles can edit the templates already created but not create one.
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08-01-2023 07:10 AM
Hi @B Ashok ,
You will require "Admin" access to create those templates , just template_editor_global roles won't help.
template_editor_global roles can edit the templates already created but not create one.