Which search engine servicenow used?

Abhilasha Kale
Tera Contributor

Which search engine servicenow used?

1 REPLY 1

Harish KM
Kilo Patron
Kilo Patron

The Now Platform includes two search engines:

Zing text indexing and search engine
Default search engine which provides fast results and emphasizes relevancy scoring.
AI Search
Provides consumer-grade search capabilities for Service Portal, Now Mobile, and Virtual Agent.

read below doc for more Info

https://docs.servicenow.com/bundle/sandiego-platform-administration/page/administer/search-administration/reference/search-administration.html

https://docs.servicenow.com/en-US/bundle/sandiego-platform-administration/page/administer/search-administration/concept/c_ZingTextSearch.html

Regards
Harish