which ServiceNow Mobile application suitable for creating/modifying/resolving the inc,PRB,CR ?

[pavan garige]

Hi All,

For Creating Incidents/Change request/problem/requests and For Resolving the Incidents/Change requests/problems/requests .

Which ServiceNow Mobile Application will be best suitable  from below?

1.Now Mobile

2.Mobile Agent

[Dr Atul G- LNG]

Hi @pavan garige 

https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/resource-center/data-...

Features of the Now Mobile app

The Now Mobile app is a downloadable app designed to help your employees with the following tasks:

• Get help by submitting requests and issues.
• Find answers using global search and knowledge base.
• View and report issues around your assets
• View and complete tasks
• Upload images and attachments to ServiceNow records
• Request help from Agent Chat and Virtual Agent
• Use pre-configured Siri shortcuts unique to the Now Mobile app to complete common actions.

Features of Mobile Agent

• Give your agents a mobile interface to triage, address, and resolve requests.
• Use the offline mode of the Mobile Agent app to work in areas without an internet connection. For details see Offline mode.
• Use the location tracking feature of the Mobile Agent app to keep a record of where an agent last worked on an instance. For more detail, see Location tracking for mobile.