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03-09-2022 09:20 PM
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03-09-2022 09:38 PM
Hi,
Please check the UI action condition of Resolve
new global.IncidentUtils().canResolveIncident(current)
Please check UI action condition for Close Incident
new global.IncidentUtils().canCloseIncident(current)
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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03-10-2022 01:14 AM
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03-10-2022 01:46 AM
Hello Ayano-san,
Yes, "Active = False" means this client script does NOT work!
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03-10-2022 04:15 AM
Hi Takeru-san,
thank you.
If I activate this, Itil_admin can be closed, right?
Could this have been changed to false due to the Roman upgrade?
Thanks and Regards,
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03-29-2022 01:34 AM
お返事が遅くなり申し訳ありません。
まどろっこしいので日本語で書きますね。
このクライアントスクリプトをactiveにするとadminとitil_adminがクローズできます。
Romeのバージョンアップではなく、Quebecの時に動きが変わっているように公式ドキュメントからは見えます。
パリ
インシデントを解決してクローズする | ServiceNow Docs
ケベック
インシデントを解決してクローズする | ServiceNow Docs
ご確認ください。
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03-09-2022 09:38 PM
Hi,
Please check the UI action condition of Resolve
new global.IncidentUtils().canResolveIncident(current)
Please check UI action condition for Close Incident
new global.IncidentUtils().canCloseIncident(current)
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader