Hi,
Can anyone tell why my custom KB article template is not visible in Knowledge - Administration - Article Templates, or if there is a trick to make it appear here? The instance is the London release, although I am not sure how important this is. Let me explain.
In our developer environment we can see a new custom article template that was created from the above module using the New button, which also creates a table extension called u_kb_template_knowledge_article_customnamemasked. This is then also logged in the update set.
Having then retrieved the update set containing the new article template to production, it will NOT appear in Article Templates:
Despite of this, you can actually find the table extension that the template creates in both production and development:
As a result you can also use this template in the template selector in production when you create a new Knowledge Article:
The fact though that it is missing from Article Templates leads to not being able to easily modify fields for the template, unless using the Tables backdoor.
Any ideas?
