Why is itil and other roles added to a user when I add knowledge role?

cfhunt70
Giga Contributor

‎06-26-2017 11:35 AM

I am wanting to add the knowledge role to a user, but without itil and other roles that go with it. How do I add the knowledge role without the other 8 additional roles being added to it.

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6 REPLIES 6

SanjivMeher
Kilo Patron
Kilo Patron
In response to marchey

‎12-11-2018 01:14 PM

Hi Marc,

 

Did you find a solution for this?

We have similar use case. We are using Security Incident and the security knowledge manager doesn't need to see the all the ITIL modules. Will removing the itil role from knowledge manager solve the issue?>


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Danny Mortensen
Tera Contributor
In response to marchey

‎02-05-2019 03:40 AM

This is still an issue with one of our customers on London. I'm experimenting with removing the itil role, but I'm still interested to hear if anyone else has resolved this issue with a solid solution.

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