May I know the approach to implement Retroactive Change in Emergency type of Change.I have a requirement to implement Retroactive Change with a choice field.If the choice field is selected as Retroactive, then the state allowed should be from New to ...
I have a MRVS with 3 variables, one Select Box and two Single Line Text. The Select Box has 2multiple choices and also configured to include "None". Created a catalog client script (On Change) that will set the values of two Single Line Text fields b...
I want to custom the schedule Schedule 24x5 but it should start Sunday 12 AM and end Saturday 1: 30 PM
As we roll out the knowledge base, we're trying to see how many times an article was used for the resolution of INC tickets. Is there any way to track this?What are some other more interesting Knowledgebase trend stats that you guys are looking at ri...
How do I change the scheduled upgrade date?I need to push the Washington DC upgrade date.
How to import bulk records in service mapping? is there any excel template needs to follow? and what all the fields required? and per the course I see that discovery starts when we click on view map, so should we need to configure discovery schedule ...
ISSUE WITH ADVANCE REFERENCE QUALIFIER Created Advanced Reference Qualifier in Catalog Item (with variables 'group' and 'assigned')to fetch values of users only of selected group. But this is not workingNeeded help to solve this.
how to hide related list ui action based on current table conditions,like i have a button for another table,but that table is my related list,i want to hide that button based on the current table conditions
Hello All, I would like to know how can I directly create a calendar invite with "Yes" or "No" options instead of downloading and attaching the .ics files. I had tried the below steps and it generates the calendar invites with RSVP options but it h...
I want trigger a email notification when approval is requested for RITM and the email should contain Requested for should be the requested for of the RITM Opened by should be the opened by of the RITM Priority, State and Short Description should be t...
Greetings, I need a small help in finding solution for below A flow designer to perform below operations: 1. Read .cvs file from an inbound mail2. Find specific keyword from the file in a particular column say Data analysis3. Gather all the occurrenc...
Hi Experts, How to send additional comments notification only when the comments added through service portal and Service Operation Workspace not through the email replies or conversations. Thanks and Regards,Amala.
Added glide_encrypted_whitelist=True in dictionary-sys_user table. But still am not able to call sys_user table in Encrypted Field Configurations section. My requirement is I created three security questions with answers in sys_user table. Answer fi...
So many changes in innovation it used to be idea managers approve or reject ideas are they moving from submitted state to create story for example?
Hi, how to add new view to my request page in service portal ? currently we have open requests and closed requests, we want to add new view like in progress requests and resolved requests ? can anyone tell how to do this ?
