I have created a new change model called Server Patching. I can see the model in both the classic GUI and the Service Operations Workspace when I go to create a new change (so far so good). When I see the new change model in the Workspace, it has a l...
Hi all Currently in our portal we have this personalised greeting when users log in... we used this code function() { /* widget controller */ var c = this; c.data.greeting = 'Hi ' + scope.user.first_name + ',' + ' welcome to your Rathbones IT Ser...
I'm preparing to clone my DEV instance before we update to Washington DC.I have built several test and suite that I want to move prior to cloning so I can bring them back after the Cloning for testing.
While deploying update set of business rules and fix scripts from one instance to another instance.I got the Error: "Could not find a record in sys_script for column sys_overrides referenced in this update" please suggest, what needs to be done here....
Hello All,We are implementing HAM process in our instance.When we click on the Source Request UI Action the below dashboard appear.we are getting correct count for the Transferable Stock and Vendor Purchase but not able to get Local Stock count.Coul...
How can I made this email button visible only when additional assignee is not empty. So i have configured the additional assignee should be visible only when state is on hold and on hold reason is not awaiting vendor. so when we fill additional assi...
Hello Everyone,Have below two questions, wanted to know the possibility with script or UI Step.1) I am looking for a way to validate the the Reference field values are coming correctly or not. For Ex: In Incident Table I wanted to validate th...
Hi Community,We are planing to migrate our change management to out of the box from our legacy customisation.do we have any plugin or procedure to follow for this, like we have for Problem Management migration utility plugin?
Hi All, Created Assessment type and need to trigger it using UI action on Release form. I tried but it not working at all. Please if anyone can help me with this. RegardsNisha
Hi , There is a requirement to place the exported files from ServiceNow to place in the different folder (import$\hosting\Export\) or (D:\Import\VMware\Export\) rather than the mid server installation path (D:\ServiceNow\Agent\ServiceNow MID Server I...
Hello Folks I'm currently using a Flow and Subflow for a catalog item. While I'm setting the RITM's stage as 'Fulfilled' in Subflow after the approval. It is showing 'fulfilled' which 'fufilled' is not on the dictionary. I'm selecting stage label...
Hello, I just wanted to know if is there any OOB functionality exists as an incident for a Change request closes automatically after some days or we need to write the custom script for that Thanks,Atik Bagwan
Hi, I have created the workflow with two create task activity. Now I want to autopopulate watchlist with the Requested_By user name on Task 1. How to achieve this By using workflow script? Thanks in Advance,Rajesh Bandila
We created a onchange /onload client scripts to show dialogue box below the account field on some condition it is working as expected within the platform but not in the agent workspace.
Hi All,we have one requirement, We need a table view created that combines playbook_checklist_task and the work_request tables (outer join on the First Reported By field) so that we can see work requests created from tasks in a list of tasks. It wil...
