Why is my instance so slow ?

[Shivam7]

My internet speed is pretty good.

but still, my instance takes a lot of time to load or to perform an action, I am facing this problem from the past two weeks.

[Hemant Goldar]

Hi Shivam,

You can clear cache (cache.do) and will help you with less response time.

and you may find the below thread helpful to resolve your issue
https://docs.servicenow.com/bundle/orlando-platform-administration/page/administer/core-configuratio...

Hope this helps!

Please mark the reply as Helpful/Correct, if applicable.

Regards,
Hemant

[RudhraKAM]

if you are in NY version there is a problem created for this issue PRB1366702 

The issue is they on the variables form layout Servicenow added the list table and choice table , which is causing the performance issue . We have the same issue and we open a Hi ticket for that. 

SOlution proposed :

The PRB on the slow variable page load: PRB1366702, was updated with the following work-around: Create a form view which does not contain the TableChoiceList fields. If a TableChoiceList field is required, then a view containing the minimum required TCL fields must be created

[Siva40]

Hi Shivam,

Could you please use the below link, that should help you.

https://hi.service-now.com/kb_view.do?sysparm_article=KB0517241

Please provide your feedback appropriately (Like, Helpful, Endorse AND/OR Correct) to help the community.

Thank you!

[Tony Chatfield1]

Hi, a performance issue could have a number of causes.
You should start by reviewing your instance logs, slow scripts and transaction records, to try and understand exactly what your issue is and why it is occuring.

Perhaps start here

https://docs.servicenow.com/bundle/orlando-platform-administration/page/administer/platform-performance/concept/c_TransactionLogResponseTimes.html

Also, personal developer instances are lower spec'd and so a lot slower than commercial production instances.