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Resolved! Service Operations Workspace remove worknote from Catalog Task section

Hey, is it possible to remove the worknote field just from the Catalog task section in the Details tab (1), but not from the Compose tab (2) in the Service Operations Workspace? If I want to configure the form layout and remove the field there, it w...

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Soeren by Tera Contributor
  • 1384 Views
  • 3 replies
  • 2 helpfuls

How to mark catalog task as closed complete

Hello All,I have a catalog item where it creates 5 catalog tasks in it based on the path variable.Path Variable :Fast Track  : Value - 1Full Track   : Value - 2Tasks based on the short description :Task 1 : Initial AssessmentTask 2 : GAO ReviewTask 3...

taqdeer by Tera Contributor
  • 1232 Views
  • 3 replies
  • 0 helpfuls

How to remove Non existent users from reports

Hello,   I got an observation as nearly 2364 entries as " Reports assigned to nonexistent group/User" , i checking i see the most of the user are moved out of organisation, what is the easy way to remove these users and ensure the correctness, Regard...

PaulSylo by Tera Sage
  • 796 Views
  • 1 replies
  • 0 helpfuls

Resolved! g_form.clearValue() is not working in catalog client script

Hi All, I am using onChange catalog client script on Var1. However, clearValue for Var2 is not working onChange.Below is the Script. Kindly help. g_form.clearValue('Var2');g_form.clearOptions('Var2');if (newValue == '1' || newValue == '2') {g_form.ad...

Reference qualifier not working as expected

Hi All, Need help for the below.  In custom table we have a company and department reference fields. Here whenever user selects the company like for example user select the company of ACME Japan then I want to show Department records which are associ...

Resolved! How to create dependent fields on a record producer?

Good Morning, I have created a custom table within my instance that has two fields, category and subcategory.  Subcategory requires a dependency on the category field.  I just want to make sure I am correct with the info I have found.  This is not po...

jaubert by Tera Guru
  • 1397 Views
  • 4 replies
  • 1 helpfuls

Resolved! Issue in Populating response Body in ticket Creation AP

Hello everyone, I'm attempting to populate the response body with the ticket ID when a customer creates a ticket using the shared API. I've created a REST API script for this purpose, but I'm encountering an issue where I'm receiving a status code 20...

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Resolved! Any succesful bulk SLA Import?

I need to import over 4000 SLA definitions via Import Set. Problem is on Condition fields . (Start, stop, Pause Condition)Other fields can be imported easily, but I cannot find any method to import Condition fields. I export "contract_sla" table and ...

Is it possible to change the Favicon of the agent workspace?

HelloAs itil user when I open Agent Workspace the browser tab for it shows the ServiceNow Favicon (circled in Red) and not the custom Favicon (circled in Blue).  The ServiceNow Favicon needs to be replaced with the custom one.  See screenshot below:A...

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Gauri Patil by Tera Contributor
  • 1296 Views
  • 2 replies
  • 2 helpfuls