Why is 'Nobody On-Call now'

[Scott Paterson1]

Using the On-Call service.

I have set up the schedule following step by step instructions.

I have everything set up and have integrated the ITSM Mobile Agent App.

I have created an incident and its ready to be promoted to a Major Incident.

For some reason, my shift members won't show as being on call until 2 weeks into the future and this prevents the incident from auto assigning to the On-Call member because I have 'Nobody on Call now'

Any assistance is appreciated?

I have attached screenshots.
First one shows no body on-call

Second one shows members on call

[balu3]

Hi Bhavana,

Please note that if you update the Roster form and the OnCall recalculation happens, then the OnCall coverage will change as well. Please refer to the documentation for more info.

Thanks
Balu