how do I add a form to my update set?I want to transfer my customized form to my test environment. but I do not get option to add this form to my update set. Please let me know how shall I transfer this form.
Hi All,Can you help me to get the topics in general for snow admin."What all details should be included in a Standard Operating Procedure document if SNOW support work needs to be handed over to client"Regards,Abhishek
I have a List Collector that stores user records to add as approvers.Since Approvers are generated via the sysid user records, I want to HIDE the email option so the technician does not accidentally add an external email address there.
Need a script or logic to export a single record on a to excel after opening the form. JUST like Export to PDF (same Export to Excel need customisation)The view of pdf should be just in excel document. Need script in custimisationeNo suggestions pl...
HiI have a problem with referencing a table in the reference for field in service catalog item. Iam not able to understand the reason behind this.To say clearly, I have a table 'u_group_owners' and a catalog item in which group name has to selected. ...
Hello,I am new to service now and would like to know how I can get started with creating my own change control process which would define new forms, respective roles to take actions and move it forward?Thanks
Hi,I am looking for a way to produce a report or email to show agents when an incidents hasn't been updated or a few days?
Does anyone have a template or requirements documents that is a good starting place for gathering users / business requirements specific to SNOW.RegardsLes
Earlier on I was going to activate the Software Asset Management Core (ID: com.snc.sam.core) plugin on a subprod Istanbul instance as a first step to testing an integration.Except, although it is listed in https://docs.servicenow.com/bundle/istanbul-...
Hi everyone, We administer a domain separated instance of ServiceNow and do have many different requirements depending on the customer, one such recent requirement is to have the ability for a customer to write to their own assets. There is a grey ...
I've got an onSubmit catalog client script on an order guide setup to create a new user record in the sys_user table. On the first page of the order guide, I've got a reference field for the sys_id of the new user record that is create. What I ne...
When I 'Refresh Agenda Items', to create the workbench, I notice that all New items that need approval are listed first on the Agenda. After that all other open changes are listed in a random order. Clicking on 'Order' seems to just reorder them, how...
The out of the box relative duration 3 business days by 4pm, I take this to mean that a record created on a Thursday at 9:48 am should show has having 3 days left in the Business Time Left field. However, it shows the business time left as 1 day 11 h...
Good morning, Just wondering how everyone has their application access request form (end user available) setup in ServiceNow? Currently we're using the list collector, but wondering if anyone has any other (better) ways of doing this.Thank you ! Chey...
