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10-25-2018 08:43 AM
A knowledge article is published after approval from approvers but the article is not shown in KB homepage under the knowledge base , but the articles which are in the draft state are seen . How to make it visible through the portal view .
Solved! Go to Solution.
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10-25-2018 08:57 AM
Verify that...
- Workflow = Published
- Valid To = (some time in the future)
- Both knowledgebase and category are defined
- knowledge base (base, not record) is active
- knowledge base has Can Read rules that the user in question passes.
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12-17-2019 02:07 PM
did you ever determine the solution as I'm experiencing the same issue?
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12-30-2019 01:35 PM
I had the same problem. I found out that the "valid to" was default to Jan 1st 2000 thus making the article expire when publishing. It's something that you can definitely overlook. I am not sure why this was change or defaulting to that date.
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01-03-2020 10:49 AM
How do I take assignment of all KB Articles "published" by a deactivated author?
