Resolved! How can to call a Script Include in scoped application from Global Business Rule?
Please help in providing steps to call a Script Include in scoped application from Global Business Rule?
Forum Posts
Change proposal fields showing read only
I am working on Standard Change proposal and all the fields are showing read only for users with sn_change_write. It was working in DEV but once moved to testing its showing all fields read only. Are there any other rules that would restrict ? I did ...
Resolved! How to get the name of previous month with year (no time required) using javascript or any other method
I need to get the name of previous month with year (no time required) .My requirement is to display it on scheduled report subject.Like for example : writing this on the subject javascript:"This report is for " + gs.now(); it displays the curre...
Resolved! If state get changes to Closed then all fields make read only in change table
Request to provide client script to fulfill the above story in change table. Thanks
how to close RITM if one of the approver is approved and other is rejected
Hi All, I have a scenario where one of the approver is approved and other one is rejected. How the RITM will get closed. Will it be closed completed or closed rejected.Also in a scenario where 3 approvers are there and 2 has approved and 1 has reject...
Resolved! Task SLA breaches filtered by account
Hi All, Is there a way to report on breached SLAs like these with the account as a column We need a way to report on which account the breached case is categorized under.
how to generate a req,ritm and sc task via inbound email action
hi can anyone please help me with scenario for the inbound email action i created when receipient contains ****.com,i have given the email condition when the recipients contain for email address and action type as 'record action' and type as new and ...
Resolved! I Want to upload Excel file using UI action and then automatically run transform map. how it is done.
Hello all, I have created one UI action, after clicking on this button I want to upload an excel file from my local drive and then want to load all the excel file data into import set table and after importing all record transform map should run auto...
Resolved! Load data into table on UI action
How we can load , data on UI action . Data source, Transform map created to transfrom, On form - UI action is added. Issue- 1.How to check attachment added on click of UI action ? 2. How to load data on Click to target table
How can we Restrict duplicate Knowledge Article creation from Incident
Hi All,We have OOB functionality to create KB articles from incident closer state(when knowledge check is true). I can see duplicate article, what is the best way to restrict creating duplicate articles here. Thank you in advance.
How to configure 'Stage' as 'Request Cancelled' and 'State' as cancelled using Flow Designer?
Hi...We have a requirement to configure a Flow Designer to set 'Stage' as 'Request Cancelled' and 'State' as 'Cancelled' for a RITM in ServiceNow, whenever an Approver Rejects the approval for RITM. We have configured our flow with Update request ite...
Flow Designer - sequential approvals bug?
Hello smart people! I've built a flow designer flow for a Service Catalog item. In it, there is a 3 stage approval process (if 1st level approves, guest to 2nd level approval, etc.). See below picture. However, weird thing is happening. If the 1st le...
Resolved! How to hide an option from a multiple choice variable in catalog item
I need to hide an option from a Multiple Choice variable based on another variable's value.I knowg_form.removeOption does not work for Multiple Choice field, and I cannot change the field type to Select Box as we have many scripts associated with the...
Resolved! How to see which work item is impacting agent capacity
Hello, Curious if there is a way to find out which Work Item is causing Capacity in Use for a given agent. Scenario: We have an agent that is stuck with 1 Capacity in Use, but cannot locate any Interaction or Work Item that would be causing this. Cli...
Variables not reflecting in SC task
Catalog item variables are not reflected after worknotes in the SC task
