ATF Custom UI Action to open a specific URL
I want to create a Custom UI Action to open a specific URL, in Automated Tested Framework to open a specific Change type.
Forum Posts
How the Comments or Worknotes are updated in Portal and Native Ui ?
Hi All,Actually i want to know how the Comments are updated in Portal and native Ui once we post?, where these coming from Please help me to understand thisThanksRamu
Shared Reports and Dashboards how to get a list of all Users that includes their Email addresses?
Shared Reports and Dashboards how to get a list of all Users that includes their Email addresses?
How to hide add/remove all from the multirow variable set
Hi Team, Can someone please help me on the below issue.How can we remove the add / remove all and actions from the table it is multirow variable set.
Report on Requests with no associated requested items or catalog tasks
Hi, I've come across an issue where someone has done some work with an API (I think) to try and convert a incidents to a request, this has since been turned off and will be revisited later but for now this has then had a knock on effect of now having...
Hi, I want to implement Known error database in servicenow. Please suggest the process for this.
Hi,We have implemented servicenow recently and using the Problem Management process.Currently i can mark any problem ticket as known error in servicenow but cant publish it.My question:1- Whats the end to end process of Known error database.2- How we...
How to Auto-assign a problem record to the appropriate support group based on its categorization.
Usecase: Auto-assign a problem record to the appropriate support group based on its categorization.Description: Build a Script Include that automatically assigns a problem record to the appropriate support group based on its categorization and predef...
Resolved! Autopopulate order guide field value in catalog item
Hey folks, I have a requirement in which i want to create a field variable for ex:-Address(single line text) on the order guide form. Once user fills that field i.e fill the address field we have different catalog item list in next page of order guid...
Resolved! Set color to the state filed in the Service Portal. how we can do it
Hi All I have a Requirement to add to color to the state filed in Service portal. For example if state is in Progress it should show red and if it is green closed. Please refer the below screenshot. in the state filed it need show the colors. Please...
ATF Test Case Error - "FAILURE: Failed to open Catalog Item. Either you don't have access to the Cat
I hope you're doing well. I'm currently facing a challenge with ATF test cases,Encountering errors consistently on every form within the Service Portal. I attempted a fix involving widget changes, but unfortunately Error message:FAILURE: Failed to op...
How to created a report on 'Updated by Service Desk'?
As many tickets are opened via the self service portal and get assigned to the service desk and then recategorized to be resolved by another team, the report needs to be able to accurately report on a monthly basis the number of tickets that were "up...
Resolved! Need to visible Assess button to itil users on the problem form?
We have Assess button on the problem form which is OOB. When we click on this button the state will move to to assess. But, when we impersonated with itil user it is not showing in the form. In my requirement it should be visible to itil user also. T...
Comments are printing twice in Service Request
Hi Team,I have created a business rule and i am not using current.update() in the code. But still comments are entering twice in service request. Kindly help me asap. Thanks
Resolved! Is there a way for change tasks to be generated in a particular order??
I have a requirement for the change tasks on a normal change to be generated in a order. I don't see anywhere that you can place an order on the tasks from the Change Task Workflow. I attempted to create an execution plan. See attached but tasks s...
Access to ServiceNow
Hello experts, Is it possible to configure a user so that they can access servicenow without a password? Thank you for support