Resolved! Change Assigned to mandatory
Hello All, I have requirement on the change task when we open the change task assigned to mandatory and needs to populate that info that assigned to is mandatory to close the ctask can any one help on this
Forum Posts
Resolved! Change approval
When a change goes to 'assess' state, approval of the change should go to the selected CI's approval group.Need help on this use case .
Create a tabbed variables on the Native or ITIL view
Hello Everyone,Good day. I have a requirement to create a tabbed forms on the catalog item and for that i have already created the new widget for that and that is working as expected on the service portal.After submitting the request, on the RITM for...
OKTA Spoke - OKTA Group table data issues
Seeing some interesting behaviour on what I presume is a remote table via the OKTA Spoke, some records are returning no Group ID (is empty) if you filter the table for the group name, however if you filter for the actual group ID the correct record i...
Updating On-call schedule using front end Service Portal
Hi all, I am looking for advice on how to update On-call schedule via service request in the service portal. Any help would be greatly appreciated. Thank you!Wendy
Iframe Issue.
Hi All, We want to open external portal from ServiceNow using iFrame.But we are getting authentication issue when we will try to open.When we are trying to investigate the issue we check in console that session storage is empty. The external portal ...
Send notification to guest user email
We have created a flow which triggers when an email is received from one email id. Now when a user whose account is present in instance for that it is working fine.For unknown account we are facing following issue:1. In activity it is showing that th...
how to customize POST INCIDENT REVIEW Report for Major incidents
I Have a requirement to customize Post incident review report for major incidents , to include branding , additional text/color etc in each section of PIR template. but i am unable to find any PIR template/any way to customise it . On opening any of ...
Reporting on Checklist Progress
I have a catalog task with a checklist. How can I display the current top unfinished checklist item in a report?
Resolved! List field to accept multiple values that entered using List Collector variable
Hi I was trying to create a field of List type that is mapped to List collector variable. but even though I gave multiple values from the Record Producer it is showing only one name on the List type field on the form. how to achieve this?
Resolved! Displaying sc_req_item variables on approval notification using sysapproval_approver table
Hello everyone,Now that I got the dedicated approval notification to work, how do I display specific variables from the sc_req_item table on the approval notification? I found where I can get the summary of requested items using the below mail script...
Unable to get the Fix Script Running to create a relationship
Hello Experts. I am trying to run a fix script which will help to create a type consumes::consumedby, however when I am trying to compare two fields for e.g. u_application_release_cit_id from the Application service with the correlation_id of a busin...
Entire history of comments in a tabular format
So whenever a comment is added the entire history of comments are shown as below - Now , The requirement is to Format the comments in a tabular form as below -
Resolved! can we show the tagged comment in the notification - "Activity Stream @Mention Email"
So in the OOB Notification - "Activity Stream @Mention Email" it shows as Now the requirement is, in this email can we include and show the comment that is tagged in ?
Abort RITM closure if work order or work order task is active
Hi,I have a requirement that if user directly closing the RITM, system will check if there is any active work order or active work order task for that work order is there or not.If yes, then system will abort closing the RITM. I have created a before...
