Is it possible to set the field "Requested for" on a catalog item's Request and Requested item records? I have many catalog item to create where the Requested for is not supposed to be the person who actually filled out the form. However, Requests an...
When I run in background script it is working as expected you can refer to "Example line" as i have hardcode the query but when I try in UI action it is working as expected.I clearly understood that I have made a mistake in gliderecord query so pleas...
I've been asked to only allow Security Admins to have access to System Properties.I've been asked to encrypt certain System Properties.Has anyone else done these things?Where can I find a good recipe for such actions?Is this a good idea?Is there alre...
Hi,I want to place the Attachment paper clip icon on the Top right corner instead of below of the record producer in the portal. I want to place top right corner please help me out how to do the same. Thanks,
Hi All, We're working on an eBonding integration with a 3rd party. We've done a few of these integrations before, but this particular one has a bit more complexity and I need help understanding how to accomplish this. I currently have a SOAP Message...
I have been asked to update our company logo on the main screens and email notifications.What is the best way to achieve this?
Hi,I have a field name solution which is dependent on two other choice fields . below is the scenario field 1 - Choice 1, choice 2, choice 3field 2 -choice a, choice b, choice c, choice dsolution - prod , dev, QA, training ,POC, sandbox etc.,. now b...
How to remove Support Options from Virtual Agent chat windoew?
Hi All,in demohub step-4, when i click on Load data, then it always shows Loader is pending.How can i clear this issue, could anyone please help me on this...
Hi TeamWe want to modify or clone the "catalog-template.html" template used in "SC Categories" widget. But this template is not present sp_ng_template table. Where can I get this template ??
I am working on a project to migrate from IBM Maximo to Service Now . Need to know the mapping between the IBM Maximo and Service Now tables and fields . Is there a common document for the mapping between these two service tools for a standard tables...
I need two level of Approval in Emergency Change.The requirement is:1. When state change from New to Authorise. The first level of Approval should go to Change Management Group.Once change manager approves that, then the second level of Approval shou...
Hi,I have after, insert business rule on sys_attachment table with trigger condition as table name is incident or enhancement.It works perfectly fine when ticket is already created and then I add attachment to the ticket. Issue- it does not work when...
The conflict detection feature will identify any conflicts (e.g. blackout windows) configured on Application Services that are automatically brought into a change request as an impacted service/CI. For example, if there is a blackout on AppService1 a...
Hi all,How to display only active incident and change records in the first reported by fields in problem formhow i can achieve this configuration using reference qualifier.@Ankur Bawiskar @Dr Atul G- LNG RegardsJyothinath
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