Why Meta Tags or Keywords in the Record Producer not getting recorded in the Update Set ?

Sagar_Koti
Kilo Explorer

‎05-06-2018 08:49 AM

I wanted to update few meta tags or search keyword for an Service Catalog Item via Record Producer and capture updates in an Update set, looks like all the changes with respective to meta tags on the Record Producer are NOT recorded/captured in an Update Set.

I need to make all required changes on meta tags for all Service Catalog Items and capture it in one update set and need that updates to move over to another instance.

Does anyone experienced this similar issue ? OR Is it known Issue ? OR Is there workaround to this Issue ? 

Release: Kingston - Patch 4

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Aric3
Giga Expert

‎05-08-2018 09:28 PM

Hi Sagar,

It sounds like you may be using the "Tags" field instead of the "Meta" field. Only the "Meta" field will be tracked as a customer update to the catalog item. You can verify the "Meta" field usage by:

  1. Open a list of record producers
  2. Click the gear icon in the top left of the list to "Personalize List"
  3. Move the "Meta" field from Available to Selected
  4. Click "OK"

Hope that helps.

Regards,
Aric

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