I'm working on a Request Item (RITM) form. I have a UI action button that creates a new incident from RITM. I want all the variables captured in the RITM form to automatically populate the corresponding variables in the new incident form (all the que...
Hi, I have created a catalog item using record producer. Once the request is submitted , it should go for 4 level approvals. 1. Once the 1 st level approver approves the request then it should go for 2 nd level approval2. Once the second level appro...
Dear Experts, Greetings for the day, We have a requirement where we have to restrict incidents to always start with the 'New' state while creating via UI.We have implemented the following BR, but when an incident is assigned during creation, it alwa...
Hello CommunityI have created one Varient and sub page for custom widget It display for sometime but now it not display on workspacePlease help
Hello Community,When I was modifying other componenet , what happens don't know , but now Greeting page is not visible on workspaceHow I reset it backPlease help!It is present in ui builder
I have workflow in that manager can approve the approval , but I have requirement , approval goes to the security group members only not to managerPlease help!
Hello and Good Morning, trying to configure default portal to use ESC instead of SP.. one of the suggested steps is to update the "Automatic Portal Redirection upon ESS user's login"where it needs to create a new JS under the "JS Includes" tab. Howev...
Hi All, We are using below workflow timer to wait 10 days from start date , now client asking to change 10 Business days , kindly help me code var change = current.variables.start_date;var gdt = new GlideDateTime(change);gdt.addDays(-10);var assig...
Hello,For a particular user, field : 'Business / Technical Domains' which has type 'List', while applying filter (=) on this field no record are being return, although there are many records matching this condition, after 'groupby' it is showing erro...
Hi,I am stuck in a tricky situation. I have a button on RITM form that opens a Service Catalog in a Dialog Window. I want variables in Window to be populated by variables of RITM.UI Action is Client and has below code to get variables from RITM, but ...
i tried to use the outbound rest message to create the ui actions but it is not getting logs . please help try {gs.log('UI Action script started', 'DellSOAPRequest');var r = new sn_ws.RESTMessageV2();r.setEndpoint('https://apigtwb2cnp.us.dell.com/Sa...
Hi, I would like to search for PRB which have an open PTASK, how do I achieve the related list query? I tried a few things like the below, but am not getting the result.Related List Conditions:Problem Task-> ParentorProblem Task-> Problemand then a...
Hi Community, I am trying to implement an approval via email but the OOB inbound action does not seem to be working. In the logs I can see this message - Update Approval Request : did not create or update sysapproval_approver using current, then afte...
I am seeking ServiceNow documentation or resources for the field value descriptions for Life Cycle Stage, Life Cycle Stage Status, Operational Status, and Install Status. I have scoured this community site, ServiceNow Documentation, and ServiceNow Cr...
Hi Team, I need to hide one group from Assignment group reference field. In RITM & Incident form How we can achieve this requirement.
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