Hello Everyone, Can anyone help me for below issue "Short Description" of incident tickets should appear to the right of the "Caller" and "Urgency" fields - Highlighted by red ring in the attached picture.
Hi All, I am trying addOption & removeOption for selection of resolution category if u_function field change. elseif option is not working, choices are incorrect function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading ||...
Hi All, I have a required where I have to display only services which have outages for past 5days and planned outage for next 5days. Can any of you can guide me how to do that. I cloned business service status widget and tried to change the query a b...
Hello, On the Knowledge Article form we have a field called "Roles".The field type is "User Roles" and shows as below.Instead of showing all the roles in the available list, I want to show only "itil", "itil_admin" and "admin".I can't add ref qual to...
Hi all, We have a requirement to customize the now mobile application as per the customer requirement.As per the requirement, we need to create new section under 'My Items' legacy section. Suppose the new section is for change request, when user clic...
I am trying to create a scripted enhancement in ServiceNow to Auto-Close Knowledge Feedback Tasks (KFTs) after 5 Days in "Resolved" State Script I have generated thus far: var kft = new GlideRecord('kb_feedback_task');kft.addEncodedQuery('state=4');k...
There is a problem for only one incidentwhen we have to select caller from caller field , every time count is changed for caller list Please help!
We are doing a demo today with Axonius for a CMDB integration tool.I need assistance with setting up the service account with all of the permissions.
Hi All, Please help me with the following requirement of password reset:1.User doesn’t have access to phone for authenticator code, forgets answers to security questions and tries to reset the password.2.User password shared to his/her manager via em...
Hi, I have two questions:1) Is it possible to track the users who read a KB article? (not anonymized but specific names)?2) Trying to also figure out if there is any workflow that pushes an article to a group of people to be read.
Just a simple question really.. we have a call table, and there is an option to create an incident from the call. We have a business rule that creates the incident and puts the number in one of the fields of the call. I believe the code is in this b...
Hi , I need to send notification dynamically based on the 2 Group name variables(Group1 and Group2) from the catalog form. Who will receieve should be dynamic based on the those 2 groups from the form. How can I acheive this ?
Hi everyone,I have the following UI Action: I am printing the current number of the HR Case on the condition.After refreshing the form of the HR Case, the value that the condition brings is the following: But this is my HR Case: However, the HR Case ...
Hi, I have this requirement to display approvers in the Service Portal using Flow Designer (example in the image below), but I can't find anything about it, just using Workflow. Is it possible to do this using Flow?
Hello, I have the requirement for translating the group names to the languages available in the instance. We found that there are 2 ways to achieve this goal: 1- Change the type of the "Name" OOB field from String to Translated Text and add records f...
