Hi, I have below encoded query where operational status shows as "25".query is applied on 'task_ci' table.I tried to decode value '25' but nowhere found. Can anyone please suggest on this? Query:ci_item.sys_class_name=cmdb_ci_linux_server^ci_item.ope...
Hi All, I have created notifications for change and image but we were update the email template as per our client request. Logo updated and color changes as top of the header and bottom which is done. But I am facing the challenges on updating the ba...
Hi, I'm new to ATF and I'm confused why I'm getting this error while creating the Set Variable Values(SP) Step on my Test. Any advice will be appreciated. Thanks
Hi All, I need to customize the problem management from OOB configuration to some specific requirements.Once we are in RCA state of problem, we need to have another UI action 'Send for Approval', whenever user clicks on it state should move to 'Await...
Hidden from the Client side/user. Dependency on a change to be done from platform system.Services identify field value is present "Account "table. Field Name : Account , backend value = account_name , reference to ACCOUNTS[u_accounts]u_identify_refe...
on OnChange client script if priority change a popup araise. I just want one who is changing the record should see the popup not one who is viewing. This occurs only if we set the view to default for both person
Hi, We have a requirement that the attachments added on to the request should get automatically added on to the tasks related to that request. 1)While creating the request users will add attachments to the request and after creating the request also...
Hello All, I have a scenario where I have one alternate email address filed in user table for all the Contractor Users. For all the contractor users, all the servicenow notifications ( for different tables i.e. incident,task etc.) will be sent to the...
Hello, I´m trying to to disable the auto-load of images in the journal fields (work notes) in the incident form, is there a way to achieve this? I added an html work note type and when I pasted an image or drag and drop it automatically added to t...
Himy requirement is in catalog item if catalog task is in open(not closed) then it should trigger email after 1 day if task is still in open state ,like wise after 3 days,7 days,15 days if it is closed at after 3 days remaining notifications should ...
Hello friends, I am trying to add custom Choice field on Server (cmsb_ci_server) class. I tried with Form Designer and Form Layout. It is showing 100% successful but not saving the field.I checked even from Dictionary, but the field is not created. P...
First, I want to describe why this is important. Imagine that you are a new help desk analyst at a major company that supports hundreds of applications. End-Users generally do not know the application (CI name) they know what they are attempting to...
How can i hide/remove Access & Privilege option from request category field where field type is Lookup select box on selecting partivular CI where field type is Reference. As you can see in the attached image:-Business application is CI field where f...
Hi All, Attachment is not getting attached when we try to create record from inbound action. We are sending attachment also in new record email. But it is not attaching to the newly created record. Any help is appreciable, Thanks in advance. Surya
Hello Community!I have one requirement in project that , when client created one incident on interaction table , the incident get archived then client added this incident manually Need to know why this was happenedPlease help!