Hello Everyone,I'm facing an issue during the password reset process in ServiceNow. Here’s a quick rundown of the steps leading up to the problem:Step 1: Validating usernameStep 2: Validating email IDStep 3: Sending password reset linkStep 4: Validat...
Hi All, We have a requirement where I need to add two functions of a script include with if else condition.If variable is Add Members then it should be script include and the below functionClientUtils().isManagerOfGroup(); and variable is Remove Memb...
Is there a way to have "copy Request" function for Service catalog so that users doesn't have to type the value every time, when the forms are big
Hi All, I am receiving the current sys_id of the location example america location and i have created three buttons in the HTML code Server side code :var queueId = $sp.getParameter('location_id');HTML code : <div id="buttonContainer"><button ng-clic...
Please could you provide detailed information and step by step about service now account creation
Hi Community, I was wondering if it's possible to show catalog item variables on a RITM approval form?So, I have the below email that goes out for approval for firewall changes in this example:Clicking the approve link takes them to this form:Is it p...
Hi all,When we first implemented ServiceNow we were under the impression that when an incident goes from a Resolved state to Closed it could no longer be re-opened by the users clicking the link that emails the instance with a subject of "please reop...
FYI the matter in the description which makes this happens is log files : home/revremit/logsedit5/***************************************9887-8795786476-9797.logProcess tree: 1248917/(bin/bash/isr/bin/ftptxn/home************************* etc) if we r...
We recently had a network change that was executed. As a result we had 2 events that were raised due to broken functionality following the change. Is the right thing to do for tracking purposes, to open 1 incident record for each event even through...
I'm having some difficulty creating a Database View for surveys. Below are the requirements, screenshots of the database view I created, and the challenges I'm facing. Requirements:Each survey result per INC is in one row.Each question (from Quest...
HI Team when I create a new Change Request, the system automatically adds additional Cis in the Impacted Services/CIs related list. that are not part of this change. Please see the attached screenshot
Hi All, I have used below email script to add delegate of approver user in cc of notification but the script is not working. (function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template, /* Optional EmailOutbound */ email,...
Hi Folks,we have several catalog items for access related, now what we want is, whenever access is given to the user, user should be notified stating that your requirement has been completed pls do verify. How can we achieve this ?Looking for your h...
Hi Team, I have to make assignment group (which is mandatory) read only, based on the a choice field and the roles of a user i.e.., I have field named "desk" with 3 choices "it", "hr", "dat entry" and the field will be populated with "it" when the fo...
I am attempting to hide the author or revised by fields globally for any knowledge article. Here's what I've done so far: Hide in Service Portal: Clone the KB Article Page widget and comment out the code that inserts the author information, then edi...