Hi Community, my names Sugiyanto from Indonesia. this is my first post on now community. My case : when I open SCTASK, I change RITM number become Read Only, but after this changed, the icon review record is disappear. question is how to set RITM n...
Hi Team,How to use "Record" activity within workflow?Im trying to record voice conversation between user and agent over the "Call Center" workflow? Existing workflow has a activity call "Forward to Notify Client" which connects the end user to the ag...
Hi All,I have created one Email client template to add 2 default email ID in CC base on 2 conditions. That 2 Email Id is showing as per condition in CC but the problem is that The Id I put in CC they are not getting an email after clicking on send bu...
We are facing issue while publishing knowledge article in customer instance. here are steps below to reproduce.1 created knowledge article in topic overview template and published it.2. created new record under featured content related list of topi...
In change report i also need change task (CTASK number details) Do let know how to pull CTASK report also need Change number
Hello Every one, I have a scenario that i need to send email notification to the assignee user after the schedule time passed in change managment. Could you please assist me.
I'm trying to perform some UI policies based on a stage of a SCTASK in my workflow.I can't seem to get the stage value in my catalog client script. When I try this, the stg variable comes up blank.var stg = g_form.getValue.stage;alert ("Stage is: " +...
Hello all, I have this default filter on a slush bucket, the problem is when users are editing the slush bucket, they have the ability to change the filter which could make unwanted data appear in the the bucket. Is there anyway to limit the abi...
{"Department": "123","Details": [{"Name": "ABC","Id": ["xyz.com","info.com"]},{"Name": "gyu","Id": ["1234.com","info234.com"]}]}above JSON data i need to attach to RITM like below screeshot
Hi All, I am having an issue where Request Number after submitting the request is not clickable on order status page(attached screenshot).Has anyone experience this, any fix to it?Appreciate your help on this.
Olá, bom dia.Gostaria de saber se é possível criar um relatório que demonstre os grupos e o tempo que cada um atuou em um incidente. Hi, good norming.I would like to know if is possible create a report times of each assignment group in Incident.
I need to write a scheduled job to reassign resolved incidents to the assignment group manager whenever the assigned to user becomes inactive in sys_user table.State should be resolved. I wrote the below query. Doesn't seem to work.var gruser = new G...
Submit a request via a link without pressing the submit button in the ServiceCatalogue again.In other words, I don't need a link to the catalogue item, but the order should be triggered immediately when the link is clicked.I hope someone can help me ...
Hi Team, I'm facing an issue in sorting the records. For eg. I have 6 records of different change types and their count like "Normal - 2", "Emergency - 1", "Standard - 3". I don't want the sort based on alphabetical asc or desc. I want customized ...
Hi,I have placed Drop Down filter and a list of records components. Based on the query, records list is getting updated. That is working fine. My requirement is to place a data visualization component which shows the count of records filtered. I have...
