why new button is not visible in problem_task page in servicenow

[patilabhilash]

why new button is not visible in problem_task page in servicenow

[Runjay Patel]

Hi @patilabhilash ,

For me it is visible, hope you have ITIL access.

Check this UI action

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[patilabhilash]

which one to add itil_admin or itil

[patilabhilash]

which one to add itil_admin or itil

[Brad Bowman]

When creating a new Problem Task in the Related List on a Problem record, there is an interceptor to determine the Type of task - RCA or General - which is read-only on the Problem form, and the task is also associated with the Problem record.  The New UI action on the problem_task table is limited to Related Lists out of the box most likely because the interceptor and resulting Problem Task record would not function correctly due to the specific URL information the UI Action uses when opening the interceptor and Problem record.