why new button is not visible in problem_task page in servicenow

patilabhilash
Tera Contributor

‎11-10-2024 01:19 AM

why new button is not visible in problem_task page in servicenowNEW .png

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5 REPLIES 5

Runjay Patel
Giga Sage

‎11-10-2024 04:15 AM

Hi @patilabhilash ,

 

For me it is visible, hope you have ITIL access.

RunjayPatel_0-1731240860772.png

 

Check this UI action

RunjayPatel_1-1731240895129.png

 

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patilabhilash
Tera Contributor
In response to Runjay Patel

‎11-12-2024 09:40 AM

which one to add itil_admin or itil

itil access.png

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patilabhilash
Tera Contributor
In response to Runjay Patel

‎11-12-2024 09:47 AM

which one to add itil_admin or itil

itil access.png

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Brad Bowman
Kilo Patron
Kilo Patron

‎11-10-2024 04:25 AM

When creating a new Problem Task in the Related List on a Problem record, there is an interceptor to determine the Type of task - RCA or General - which is read-only on the Problem form, and the task is also associated with the Problem record.  The New UI action on the problem_task table is limited to Related Lists out of the box most likely because the interceptor and resulting Problem Task record would not function correctly due to the specific URL information the UI Action uses when opening the interceptor and Problem record. 

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