Why Requested For is auto populating incorrectly in Request summary and RITM record?

Ankita28
Giga Contributor

Hi Community,

I created a request for Aaron Shelly from portal and submitted the form.

After Submitting the form,in Request Summary showing Requested For as incorrect user name.

In platform,for REQ Requested For is showing correct.

 

but for RITM,its showing incorrect user name.

 

Could anybody please help with this issue?

Thanks,

Ankita

 

19 REPLIES 19

In logs its showing correct.But don't know why it's not working

The code you shared is setting the requested for value in REQ.

Let me tell you in REQ requested for is showing correctly but in RITM it's different.

Hi,

What is the backend value of "requested for" on the RITM form?

or if possible, can you share the screenshot of requested for field on RITM form.

This business rule is actually not working

you can use workflow run script and no need of BR on RITM table

 

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader