Why Requested For is auto populating incorrectly in Request summary and RITM record?
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08-10-2021 03:24 AM
Hi Community,
I created a request for Aaron Shelly from portal and submitted the form.
After Submitting the form,in Request Summary showing Requested For as incorrect user name.
In platform,for REQ Requested For is showing correct.
but for RITM,its showing incorrect user name.
Could anybody please help with this issue?
Thanks,
Ankita
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08-10-2021 05:39 AM
In logs its showing correct.But don't know why it's not working
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08-10-2021 05:44 AM
The code you shared is setting the requested for value in REQ.
Let me tell you in REQ requested for is showing correctly but in RITM it's different.
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08-10-2021 05:46 AM
Hi,
What is the backend value of "requested for" on the RITM form?
or if possible, can you share the screenshot of requested for field on RITM form.
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08-10-2021 04:40 AM
This business rule is actually not working
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08-10-2021 04:45 AM
you can use workflow run script and no need of BR on RITM table
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader