Why RITM Variables are not Showing when Service Request Created in Virtual Agent using CartJS API

PareshW
Tera Contributor

While Creating the Service Request Using CartJS API unable to show the RITM Variables.Issue.PNG

1 ACCEPTED SOLUTION

@PareshW 

so the variable editor is showing but only few variables are visible?

Did you check in variable ownership table if other variables are having value or not?

Also any catalog client script etc which is hiding the other variables on RITM form which are having "Applies on Requested Items" checkbox as true?

sc_item_option_mtom table

AnkurBawiskar_0-1746778456330.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

View solution in original post

5 REPLIES 5

Thank You @Ankur Bawiskar , Its Working as Expected.