WHY WORK NOTES ARE VISIBLE TO THE END USER?

[Adewale Akomola]

Is there a reason work notes are visible to the end-user?  How can we fix this on our end?

We only want the stores to receive the additional comments not the internal work notes.

[Harsh Vardhan]

you can check ACL on your instance , you can prevent it by using ACL here. 

create READ acl on work notes field on your table and set role ITIL if you want it to visible for ITIL role people. 

[Adewale Akomola]

thanks. you've been very helpful

[Harsh Vardhan]

If i answered your query, kindly mark  my response as correct and helpful. 

[Adewale Akomola]

THERE IS AN EXISTING READ ACL ON WORKNOTE FIELD AS SHOWN BELOW

THIS IS THE USER TABLE HAVING THIS ROLE