Always shows Loading is pending , in demohub
Hi All,in demohub step-4, when i click on Load data, then it always shows Loader is pending.How can i clear this issue, could anyone please help me on this...
Forum Posts
Not able to find "catalog-template.html" template in sp_ng_template table
Hi TeamWe want to modify or clone the "catalog-template.html" template used in "SC Categories" widget. But this template is not present sp_ng_template table. Where can I get this template ??
Transform map for IBM Maximo
I am working on a project to migrate from IBM Maximo to Service Now . Need to know the mapping between the IBM Maximo and Service Now tables and fields . Is there a common document for the mapping between these two service tools for a standard tables...
Two level Approval in Emergency Change
I need two level of Approval in Emergency Change.The requirement is:1. When state change from New to Authorise. The first level of Approval should go to Change Management Group.Once change manager approves that, then the second level of Approval shou...
Attachment business rule trigger issue
Hi,I have after, insert business rule on sys_attachment table with trigger condition as table name is incident or enhancement.It works perfectly fine when ticket is already created and then I add attachment to the ticket. Issue- it does not work when...
Conflict detection for manually added impacted Services /CIs
The conflict detection feature will identify any conflicts (e.g. blackout windows) configured on Application Services that are automatically brought into a change request as an impacted service/CI. For example, if there is a blackout on AppService1 a...
How to display only active incident and change records in the first reported by fields in problem.
Hi all,How to display only active incident and change records in the first reported by fields in problem formhow i can achieve this configuration using reference qualifier.@Ankur Bawiskar @Dr Atul G- LNG RegardsJyothinath
Resolved! Hide UI Action from the list view but not the related list
Hello Everyone, I need your help with a specific requirement which is: We have an UI action (New) that appears in two places for the (sc_task) table, First from the request item related list. Which is fine. Second in the list view of the (sc_t...
I have Date field i want to apply validation which will accept only today/past date
Hi,I have Date field called "Issue Date" i want to apply validation which will accept only today date/past date. it should Not accept Future date. Thanks,
Resolved! How does the return part process work for transfer orders?
Hi, I am working on a form to make returning parts easier for some of our users. Essentially all they need to do is go to the form, select the work order task that has the part they need to return, select the service order part #, and the quantity of...
Resolved! Single selection for checkbox variable set
I have multiple checkboxes on my record producer that are in a variable set. I am wanting to only allow one selection and the others be set to read only or false. How would I accomplish this? I don't want to do a select box I want to be able to acc...
Resolved! Show Reference table Record producer variables on the form
Requirement - On the incident table, a record producer is in place, and I've implemented a formatter to display the variable editor on the incident form. Meanwhile, there's a field on the change table referring to the incident table. The goal is to s...
committed update set not showing the data in the Maintain items
Good morning, I created Catalog items, and captured in my update set in Dev instance. I moved it to ServiceNow Prod. I can see it is in the retrieved update set and showing as committed in Prod, however the Catalog item is not showing in Maintain It...
Resolved! Record producer You cannot edit this item here as it is checked out for editing in Catalog Builder
Hi,Record producer You cannot edit this item here as it is checked out for editing in Catalog BuilderWhile opening the Record producer i am getting this warning message.Please help me out how to fix this. Thanks,
Delete Activity comment log
I Want to delete the activity log from an incident and i followed the below steps to delete, still i could able to see the activity in incident. Attached is the screen shot which i need to delete.Right-click on the record and select Copy URL to Clipb...
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