Resolved! Can we configure SLAs and advanced work assignment together? Yes or NO
Can we configure SLAs and advanced work assignment together? Yes or NO How its going to work if we do both together? any impact? any considerations we need to consider?
Forum Posts
Resolved! Survey not appearing properly in service portal
I have added an image scale type of 5 emojis in survey as such below, but the emojis are not showing in single row instead they are showing up in 2 row in service portal. Could any one help how to resolve this, I would like to show the 5 emojis in si...
Access Restrictions to other applications
Hi, I have 2 set of users let's say A and B who are part of same group. They are also going to have ITIL access. They don't want to expose their Incidents to other users who are not part of their group. I am aware this can be done using Query busines...
Catalog task assignee should get notified, when additional comments updated on RITM.
Hi All,Catalog task assignee should get notified when additional comments updated on RITMIs there any way to send email to assignee of that particular task when additional comments added to RITM. I tried to copy from Task to RITM and RITM to task but...
Save button is publishing KB article
Hi all, I created a Save button on the KB form. However, whenever I am clicking on Save, it is publishing the article. How can I ensure that this button only saves the KB article and does not Publish it. Thanks,Mallika
Requiring an Attachment on a Catalog item
We currently have a Catalog item that requires an attachment before you can submit a request. I now have a request to only require the attachment when a particular variable is Yes, if that variable is No then the attachment will not be required.
Before Query Business rule
Whenever an end user submits the Ask HR catalog item, the request and RITM should be visible on the portal level and backend for that user and HR group, but when other end users try that, it should not be visible. Below is the sample script Issue: It...
dont show "upload offline application" button on my on-perm instance
Hi all,I have an offline instance of SNOW (San Diego version)I am trying to install the plugin with a file from the store (*.store).but no "upload offline application" button on my on-perm instance (no network access)
Select reference field and copy record
I want to copy the value when selecting data from a reference item. conditions・When reference type item C (colmun_c) of table B (tb_b) is selected, copy the value from table A (tb_a) to table B (tb_b). I can't do the following.1. Copy from integer it...
Resolved! Catalog Item fields
I have 3 fields in a catalog form. They are User Role, Hardware Bundle and Software Bundle. When the requested for is selected the values of User Role, Hardware bundle and Software Bundle have to auto-populate based on the Requested for. How to achie...
Personal instance is offline
When trying to start the instance we get an error "The instance is offline. Please check again in a few minutes." as shown below: And when try to run the instance URL we get the error below:How we can fix this problem, anyone can help please?Here is ...
Icons table in servicenow
Hello Team, In which table Icons can be stored in servicenow.Thanks in advance
Cab Date Should show the upcomming available Cab Meetings.
Hi All, At current we have a field "Cab Date" that uses date picker tool.But our requirement is like to convert that field to Drop down and should show the list of all upcoming Cab Meetings(meetings before the Planned start date).How can I achieve th...
How to get developer ITSM PDI
I registered for PDI, however I only got the App development studio. How can I get the ITSM module?
Difference in closed states
Need help to understand what makes a ticket select different closed states when closing a task or incident
