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Resolved! how to stop the SFTP integration/job

how to stop the SFTP integration/job  i want to know how the SFTP integration will trigger ? i want to stop the SFTP integration temporally? Please help me   

Royal1 by • Tera Contributor
  • 402 Views
  • 2 replies
  • 0 helpfuls

Resolved! how to add incident details in Agent Chat

Hi, What I need to do is the following:  User starts a chat with a live Agent. From Agent Workspace window agent assists the user and creates an INC. When the INC is created my customers would like a link to the created incident to be pushed in to th...

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Sironi by • Kilo Sage
  • 6358 Views
  • 27 replies
  • 7 helpfuls

Resolved! Knwoledge base homepage

Hi Team, I want to add a widget to Knowledge base >> homepage new option under the drop down as "Knowledge Articles"  How Can I add, any information would be help 

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Need to fix the script in Business rule

Hi All , I have written the below business rule for the condition :  1) Check if the AG of the assignment group and the CI assignment group is same in the change request2) If same check the member who has approved the change request at the approval f...

To calculate duration type field in ui pages

Hi Community, I have a ui page where i have created a popup and calculating or mapping time worked field with the field i have created using html. Only pasting the html code for time worked field. HTML:<div id="element.task_time_worked.time_worked" c...

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Retry mechanism with JDBC data source

Hello All,We have setup a JDBC type Data Source And one scheduled import we have configured to run that daily.We have a requirement to retry the execution 3 times in the interval of 10 mins if the connection fails and create one incident.Please let m...

Form split for one ticket

Hi Team, Some tickets loads in half-screen and right half is blank screen.. Anyone faced this issue? pls assistI cannot share screenshots.  

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Ramesh68 by • Tera Contributor
  • 243 Views
  • 1 replies
  • 0 helpfuls

Resolved! Link To Major Incident

As we have Link to Major Incident OOB option available to merge major incidents and it is working fine for "list view"Similarly I have activated Link to Major Incident option for Form View but it is not working as expected. Can anyone help me for act...

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Transfer order line tasks are not generating in order.

Hi,In my company instance the transfer order line tasks are not geerating in order. After 1 st task completion the system creates two tasks at a time "Prepare for shipment" and "Receive". I compared al configurations with OOB , I didn't get any diffe...

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bhargavi143 by • Tera Contributor
  • 616 Views
  • 1 replies
  • 1 helpfuls
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