Hi all, I am wondering if someone can walk me through how to add or modify the data that is shown in the Overview section of the Service Operations Workspace. I would like to add a section for a different table, say Universal Requests, similar to i...
Hello, everyone,I'm doing the ITSM simulator. Can someone help me with this task? Can you give me the list of actions to complete the task? Thank you! As a user, I want to be notified when an incident is created for me. Users should not be able to ...
I'm just getting started with using the request table. I just wanted to know is there an additional cost with the approvals from the request table? Do I need approver licenses to use? Thanks, Jewell
Hello Team, I am getting an error as "Error: java.lang.NullPointerException" in an flow designer Action Description : Right now I am looking to do transform map through the flow designer , I have successfully load the data to the data source table (l...
Hello , I am unable to remove a field in a catalog reference field (from a custom table)on catalog item page i.e. created .how can i remove that ? any suggestions ....
Hi Team, Would require help here to understand the service now hi team retention policy for any customer instance.Not with the personal Instance This helps in customizing internally in service now instance but would like to understand retention pol...
I need to add the image HeaderNotificationAzul.png into layout field. How can I do that?
Hi All, I want to use an email field type in SCTASK table but it is not an OOB field type. So, how to create a field type/ field class in servicenow.
Can anyone help me on this.I need to find from which script or workflow request item is created when we submit a catalog item.Which script or workflow is responsible for mapping the request item fields.
Is there such a thing as a gathering template for information that would be needed to create an onboarding using ITSM? Normally in my experience there is a kick off meeting where information is gathered from the client. I am wondering if there is a...
I'm trying to update an incident's work_notes from POSTMAN with the below details, but it's not updating them. However I have referred the ServiceNOW documentation and trying the REST call the same way but still data is not getting updated.Other fiel...
Hi, I have a reqirement calledHow can we add a user to a group by using background script. Kindly provide ur inputs it is on priority. Best Regards,Shaik Nabi Khaja.
Dear community I am struggling with the emergency change type and change models including approvals. I already implemented successfully change models for type "normal" changes including different approval policies according to the chosen change model...
Hi All, My Exit survey has been automatically cancelled because Assessment duration is 14days now I will increases this from 14 to 90 days. but I want to change all cancelled survey to Ready to take state. from backend please let me know how to do it...
Hi , If I select employee name in service portal , how can we auto populate Employee Title, Employee Email, Employee User ID, Employee Department, Employee Manager, Manager Email Thanks in advance