Hello, When 'A' user mentions name of a 'B' user in the work notes of 'Change Task' record then one email is triggering to 'B' user. Here 'B' is an end user.When 'B' replies to that email then that reply should be captured in work notes. There is OOB...
How can I display Short Description of a Catalog Item on the My Tickets widget Incidents are display short descriptionCatalog requests are displaying the Catalog Item name. I would like to display the Short Description of the Request
Hello, I am trying to get Chat GPT (OpenAI) integration to work on my PDI. The API yet is correct however, it keeps coming back with the error - { "error": { "message": "you must provide a model parameter", "type": "invalid_reques...
Hey Community! Seeking guidance on Visual Task Boards in ServiceNow. How can I access this module and create/manage different boards for my teams? Also, what specific roles are required to undertake these tasks effectively? Any insights or advice wou...
I have created the record producer to update the Pre-Contract record. I'm using below script to update the target record. But I have noticed that attachments updated in the record producer are not copying to the target record. So, how can I pass the ...
Hi All, I need to understand few things within record producer. Could someone please guide?1) A user has certain accesses of some applications, now user opens a record producer and is requesting a new access for another application via this form. Is ...
Hi All, My requirement is to create RITM through 3rd party by using scripted rest API. To populate the catalog item variables based on the payload using cart JS in the scripted rest API. While testing multiple RITM's, if 2 or 3 RITM's are created at...
Hi,In incident related list 2 tasks has been created by using the ATF, want to open the task and close those tasks one after another please help me out how to open first task first.do we have any AT F steps for the same. First i have to open the 1821...
Hi , We have a requirement to automate Change Request creations as Linux team is raising bulk change requests while doing patching. As per my understanding, we can create a template and we can call the template in flow to create changes.That flow ca...
One of my key stakeholders is asking why the state of an incident should be changed just because the incident has been assigned. While it isn't hard to stop that behavior, I have to believe that there are good reasons why the behavior exists rather ...
Hi Experts I need to calculate to duration Between State when the incident is moved from Work in-progress state to a closed State.
Hi,In incident form we have field called caller_id. The person who logged in their name is getting auto populated in the caller_id field. Once user clicks on X mark the logged in user name is getting erased. If user clicks on drop down the list shoul...
Hi,The requirement is to make variable editors read-only in self-service portals (ie on the form page ) As per ServiceNow Documentation making the variable editor read-only in the core UI will not reflect the self-service portal Tried implementing th...
On Tuesday I started receiving these data collect emails from ServiceNow in my production instance. They come every hour, how to I turn these off? I went to scheduled jobs and found the job but it's showing Daily at 5pm not sure if there is somewhe...
Hi all, I am very new to servicenow world. I am trying to create a email notification only when incident is changed or increased. And in the body of the email along with other contents I also want the old priority value to be displayed. If you can pl...
