ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Transform map for IBM Maximo

I am working on a project to migrate from IBM Maximo to Service Now . Need to know the mapping between the IBM Maximo and Service Now tables and fields . Is there a common document for the mapping between these two service tools for a standard tables...

arunachalam by Kilo Contributor
  • 1689 Views
  • 4 replies
  • 1 helpfuls

Two level Approval in Emergency Change

I need two level of Approval in Emergency Change.The requirement is:1. When state change from New to Authorise. The first level of Approval should go to Change Management Group.Once change manager approves that, then the second level of Approval shou...

Attachment business rule trigger issue

Hi,I have after, insert business rule on sys_attachment table with trigger condition as table name is incident or enhancement.It works perfectly fine when ticket is already created and then I add attachment to the ticket. Issue- it does not work when...

Training by Tera Contributor
  • 450 Views
  • 1 replies
  • 0 helpfuls

Conflict detection for manually added impacted Services /CIs

The conflict detection feature will identify any conflicts (e.g. blackout windows) configured on Application Services that are automatically brought into a change request as an impacted service/CI. For example, if there is a blackout on AppService1 a...

PG2 by Tera Expert
  • 815 Views
  • 2 replies
  • 0 helpfuls

Resolved! Hide UI Action from the list view but not the related list

Hello Everyone,  I need your help with a specific requirement which is:   We have an UI action (New) that appears in two places for the (sc_task) table,   First from the request item related list. Which is fine.  Second in the list view of the (sc_t...

find_real_file.png find_real_file.png
ahmed21 by Kilo Expert
  • 2007 Views
  • 9 replies
  • 2 helpfuls

Resolved! How does the return part process work for transfer orders?

Hi, I am working on a form to make returning parts easier for some of our users. Essentially all they need to do is go to the form, select the work order task that has the part they need to return, select the service order part #, and the quantity of...

JaredWason_0-1701804153484.png

Resolved! Single selection for checkbox variable set

I have multiple checkboxes on my record producer that are in a variable set.  I am wanting to only allow one selection and the others be set to read only or false.  How would I accomplish this? I don't want to do a select box I want to be able to acc...

jaubert_0-1701872954556.png
jaubert by Tera Guru
  • 873 Views
  • 3 replies
  • 0 helpfuls

Resolved! Show Reference table Record producer variables on the form

Requirement - On the incident table, a record producer is in place, and I've implemented a formatter to display the variable editor on the incident form. Meanwhile, there's a field on the change table referring to the incident table. The goal is to s...

Ridhima8 by Tera Contributor
  • 1142 Views
  • 2 replies
  • 1 helpfuls

Delete Activity comment log

I Want to delete the activity log from an incident and i followed the below steps to delete, still i could able to see the activity in incident. Attached is the screen shot which i need to delete.Right-click on the record and select Copy URL to Clipb...

suryan by Kilo Expert
  • 13048 Views
  • 7 replies
  • 3 helpfuls