Difference between order guide and catalog item.

[AnandKumar1]

Hi Team,

I would like to understand the difference between Catalog item and Order guide.

Thanks,

Anand Kumar.

[Mark Roethof]

Hi there,

Here's some reading for you, from the ServiceNow Product Documentation:
Order guides
Service catalog items

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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[Harsh Vardhan]

In Simple word.

Order Guide: you will have one form where you will see bunch of catalog items, which has been added through rule base. and once you will submit the order guide you will see one Request but you will see multiple RITMs based on number of catalog item used on your order guide using rule base. eg: new employee order guide. 

catalog item: it's used to create individual request and RITMs eg: laptop catalog item

[AbhishekGardade · Accepted solution]

Hello Anand,

1.Catalog/Maintain items is used to create and maintain individual catalog items - like iPad, Laptop, etc. where as Order guides are used to create a "collection" of related items - like a new employee. You can put your related items (created from Maintain Items) into one cohesive collection with options to select those items and fill in the details.

2. The main difference between a catalog item and an order guide is what happens after you submit them. A catalog item works with the cart where you can add multiple and then checkout. On the back end it creates a request, request item, and possibly approvals and tasks depending on its workflow. A record producer is ordered one at a time and creates one record on the back end, most commonly an incident. An order guide is used to guide the user into ordering multiple items.

3. A Catalog item request has only a single request item under it. where as an order guide can have multiple RITMs under it based on Rule Base.

4.Catalog Items and Record Producers are forms that people can fill out that will create records after being submitted where as Order guides are a way to bundle catalog items together. Variables are the questions/fields that are asked on the catalog items, record producers, and order guides. They can be associated with those forms.

5. Order guides can handle multiple requests at the requested item level and still present it as one single item to the user. Behind the scenes you will create either a record producer or a catalog item for each access form. And then include these forms in the order guide. You can decide which request form to show based on user input on a previous page. By this I mean, the user will answer a few questions (you will put them as variables on the order guide) to describe the need. And based on those answers, you will show the access forms. When user submits the order guide, it will create multiple requests for each form

Refer this docs:

Order Guide

Catalog Items

Please mark as Correct Answer and Helpful, if applicable.
Thank You!
Abhishek Gardade