unable to open the sidebar discussion content
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08-29-2024 03:00 AM
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08-29-2024 03:25 AM
Hi @SukanyaP ,
Please refer to this Article : https://www.servicenow.com/community/agent-chat-routing-and-sidebar/sidebar-faqs/ta-p/2309527
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01-13-2025 07:17 AM
I have a user having the same issue. Were you able to find a resolution?
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02-05-2025 06:39 AM
Did you ever find out what the issue and resolution was? It seems we are having the same issue.
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04-09-2025 12:13 PM - edited 04-09-2025 12:24 PM
I submitted a SN support case and this was their response for our case scenario:
It will be fixed in Xanadu patch 7.
Workaround for now is do the below:
Those with the side bar discussions notification unread that isn't working.
Change the url to yours:
INSTANCENAME: to your instance name
CHANGEIDHERE [In 2 places in URL]: Change it to the member.User document ID of the member you're trying to fix the solution for.
After you make changes to the URL - then copy it and paste it into your browser and your filter should be set correctly. Then remove/delete all record that is found here. Should work after that.