Work notes field is missing

[johnkitchen]

We upgraded our instance to Jakarta and UI16 from Helsinki and UI15 over the weekend. This morning we have some itil users unable to see the work notes field on some forms. Some people can see the field on incidents but not tasks, some can not see on tasks or incidents, some can see the field on both forms. Anyone seen a similar issue before?

[MG Casey]

This is what I'm finding too - as soon as the Activity Formatter is in the same section, the Work Notes and Comment boxes will not appear.

[Paul Curwen]

For anyone having the same issue after Jakarta upgrade and are also using Project Managmement the user preference:

'glide.ui.pm_project.stream_input'

may also need to be set to 'work_notes' for the affected users.

This is related to PRB1105639 but this specific preference is not specifically mentioned. It does fix the issue for our users affected