Work notes updates not captured/showing in custom "Notes" tab of a KB article

[Hiranmayee Moha]

Hi All...

Recently I configured KB form, where I put 'Activities' field & 'Work notes' field under a custom tab called 'Notes'. My issue is when I create a new article, 'Notes' tab capturing & showing all activities of the article (like workflow status, changing category, adding images, changing author etc). But when I open an existing article for a published article, the 'Notes' tab is showing activities only related to image updates.

Kindly provide your feedback/suggestions if u r aware of above issue.

Thanks in advance.

[Kieran Anson · Accepted solution]

The answer will be on the dictionary entry for the kb_knowledge table. See below example

Can you attach a screenshot of the issue you're seeing

[Runjay Patel · Accepted solution]

Hi @Hiranmayee Moha ,

You can control the activities visibility from here.

-------------------------------------------------------------------------

If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.

Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

-------------------------------------------------------------------------

[Kieran Anson]

Is auditing enabled for the table/fields you want to view in the activity formatter? If it was only recently enabled, you won't be able to see historic changes from before the auditing functionality was enabled.

[Hiranmayee Moha]

@Kieran Anson  Hi,

Thanks for your quick reply. 

I did form configuration last week, but not sure abt auditing. 

Who is authorized for form/table auditing of a KB article? Sorry I am not aware of this, so asked.

Thanks

[Kieran Anson · Accepted solution]

The answer will be on the dictionary entry for the kb_knowledge table. See below example

Can you attach a screenshot of the issue you're seeing

[Runjay Patel · Accepted solution]

Hi @Hiranmayee Moha ,

You can control the activities visibility from here.

-------------------------------------------------------------------------

If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.

Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

-------------------------------------------------------------------------