Work Notes Updating 3 times in a Row under RITM

[John Vo1]

Can someone help me out and see when someone updates the work notes and changes the state it updates the RITM 3 times in a row.

I open a ticket with SN and they told me it was a business rule I created called Work Notes to RITM.   Can someone take a look at this business rule and see what's causing the work notes to update more than once on a RITM

[John Vo1]

I was able to get it to work with my code but updated this part like you told me and it worked.

[John Vo1]

When I change the state to Open it will update RITM with multiple work notes.   What can be causing that?

[Harish KM]

check is there any other BR doing the same task..

do script contains work_notes

[John Vo1]

I place your script in my BR and it's not updated the RITM with work notes.

[kristenankeny · Accepted solution]

Here is a snapshot of our business rule, running on sc_task to push worknotes to the RITM:

We have nothing set on the "Actions" tab. Hope that helps. I just tested this rule and it's working in our instance.