Hello Community! I have requirement Add the Average incident resolution time for the last 6 months_ALL groups (4 groups) by PRIORITYUse Business duration to calculate resolution timeFirst visual add as a bar chart with 4 bars: P1, P2, P3, P4 for the ...
which is the best practise to populate assignment group whether CI or Business service on change request form?
I have a select box variable with multiple choices, I need to show other variables based on select box choices.If choice A is selected, variable AB and AC should be visible.If choice B is selected, only variable AB should be visible.Am able to achiev...
Hi I am working on Onchange client script.there is a field called description.description should not allow special character but should allow hyphen.it should only allow length = 32 char.below is the script i have written. function onChange(control,...
Hi Guys, Any help is highly appreciated.These are the KBs that need to be exported. Can someone explain me how to ensure the KBs, categories, articles, user criteria, nested categories and what else is needed to be exported to XML?I am thinking that ...
can the catalog item related to the Knowledge article be added to the KM Dashboard that already exists so the KMs can see these requests and not rely on email notifications? Please let me know on how Can I work on this
I have created a catalog item with two variables.First variable is 'End of Life Software Components(u_software_components)' and its Type: list collector, List Table: u_m2m_business_app_soft_product.Second variable is EOL/ EOS Software Models(eol_eos_...
Hi Team , We have a assignment rule created , which intents to assign a specific group havig 4 members .Group - ABCUser - 1User - 2User - 3User - 4 The assignment rule is assigning tickets to only 2 User and not the other 2.I tried removing U3 & U4 ...
Hello Experts,We have installed the Plugin (out of the box) Service Graph Connector for Microsoft Intune to integrate ServiceNow and Intune. Currently, "Scheduled Data Import Job" "SG-Intune Devices" is import the data into a staging table that exten...
In servicenow knowledge article body want to allow video embedding form sharepoint sites. We change the properties glide.html.enable_media_sites : youtube.com,player.vimeo.com,vimeo.com to apend sharepoint.com but its still not loading while youtube...
Hello Community! I have requirement.Add the Average incident resolution time for the last 6 months_ALL groups (4 group names) by PRIORITYUse Business duration to calculate resolution timeFirst visual add as a bar chart with 4 bars: P1, P2, P3, P4 for...
Hello All,I am working on a Service Catalog with around 350 catalog items. Once a form is submitted, the request is assigned to a different assignment group based on the selection of a branch variable on the form.The challenge I am facing is that the...
Hello, guys, i need help with a problem in SOW. I need to remove a state flow "Assess" from SOW, but in the SOW this flow is a formatter, and the page is OOB read only. How do i let the Change in SOW equals to the Change in the Plataform without the ...
ScenarioI've setup a request form with 2 conditional questions."Application Type: IT Admin Application or Business Application"If 'IT Admin Application' is selected then make 'IT Admin Application' question reference list visible.If 'Business Applica...
Hi All I have a requirement to check if INC has been created in Employee Center or directly in SN.If in Employee Center portal then I need to set contact_type to Self ServiceIf directly in SN then I need to set contact_type to Telefon How can I achie...
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