All P2 incidents created by an System alert and caller is Event management, it trigger notification and should later be automatically downgrade to P5. Business rule conditions on Incident table:Caller: Event ManagementChannel: AlertCreated by: System...
Hi,While creating the ATF i can't see the Resolve button where as it is there earlier please find the UI action configuration: It is working fine earlier but i don't see it now.Thanks
Recently I updated our Service Operation Workspace application to 6.1.7 from 5.x and I see there is a new feature to edit a record from the list view. However, when I click that edit button to view the form on the right pane, it says "This form has n...
We have one variable , it is not visible in portal. while submit the request , ritm and sc_task is generated.when i open the sc_task record, variable is visible and it is mandatoy.so how can i achieve in ATF, I have used set variable value but it i...
I have a requirement to send emails to Teams channels. Upon reading in Microsoft site this is not possible if teams is part of Office 365 Government plan. Has anyone done this for teams in this plan?
Problem records are randomly losing the ability to select a CI. The CI may be selectable when the record is initially opened, but upon saving or sometime later, the CI is unable to be changed as information changes. When this happens, no CI is select...
answer = { // Configure policy inputs here u_vp_approval_mandatory: false};var vp_approval_required = false;var gr_conflict = new GlideRecord('conflict');gr_conflict.addEncodedQuery("change=" + current.sys_id + "^type=blackout^schedule.ref_cmn_...
In service catalog all variables are read only in variable editor.. I need to edit one variable in task ..I created UI policy which apply on task and also tried creating client script but nothing works out.. can anyone explain what we can do for maki...
Hello Community, I've created a custom role to allow users to view only a subset of incidents and requests.The access part works perfectly — ACLs and Query Rules are all good. However, users with this role are stuck in the "Self-Service" (ess) view a...
Hi All, i want to create above 60 actions in flow designer , as per the OOB actions limit in flow designer is 50 only. i stucked at creation of subflow to create 50 catalog taks in the subflow. How to create the tasks in subflow ?? can any one hel...
Heya,when I use the "Group by" function in the SOW, the groups seem to be limited to 20, no matter how many rows per page I set.Is there any way to adjust the limit of shown grouped entries? Thanks in advance!
Hello there, is there a way to make a generic flow for multiple catalog items, hard part for me comes only where i cant make the "Get Catalog variables " action to work for multiple items, as they have different fields(there are common but not ...
I want to write condition script in risk. conditions, table for below 4 combinations where I have system property Change models exempted from risk calculation" with values vendor, standard verify change model to be applied with this property for last...
Hello can anyone know how to test this email notification : Request Item Delivery. because i can't choose the stage delivery Thank you all
Hi everybody what is the difference between https://www.servicenow.com/docs/fr-FR/bundle/xanadu-integrate-applications/page/administer/integrationhub-store-spokes/task/jira-ext-trigger.html and https://www.servicenow.com/docs/fr-FR/bundle/xanadu-int...