workflow Activity its not working

[keerthana10]

i try to add the one Approval step in OOB normal change work flow , but it was not trigger , how to solve this ? kindly help to me regarding this.

[Viraj Hudlikar]

Hello @keerthana10 

Did you verified your workflow is in published state and active. Is there any condition kept for approval is it getting satisfied?

Can you share screenshot if possible what configuration has been done by you so we can guide you on same.

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

[keerthana10]

yes, its published and Active state ,

User - Service field dotwalk the Business Contact.

[Ankur Bawiskar]

@keerthana10 

is there an active user in that dot walked field

Is that user not locked out?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Viraj Hudlikar]

As suggested by Ankur cross checked if user passed if active or not.