workflow Activity its not working

keerthana10
Tera Contributor

‎02-19-2025 01:33 AM

i try to add the one Approval step in OOB normal change work flow , but it was not trigger , how to solve this ? kindly help to me regarding this.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-19-2025 01:40 AM

Hi @keerthana10 

 

Add the approval in the Chane approval policy.

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Dr. Atul G. - Learn N Grow Together
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keerthana10
Tera Contributor
In response to Dr Atul G- LNG

‎02-19-2025 01:57 AM

I should create via workflow only , not using Change Approval policy or flow designer

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to keerthana10

‎02-19-2025 01:59 AM

Hi @keerthana10

 

Agreed, but the best practice for changes is to use change approval policies, as it's a safe and effective approach. Please share where you're facing issues.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Ankur Bawiskar
Tera Patron
Tera Patron

‎02-19-2025 01:44 AM

@keerthana10 

Unless you share the details i.e. screenshot etc we can't help.

If your workflow published before you started testing?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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