Workflow activity "Approval - group" is creating approvals for Inactive users in group

[venkat101]

Hi,

I have an issue where workflow activity "Approval - group" is creating approvals for inactive users in the group. Can you tell me is that the default behavior ?

few days ago - activity did not create approvals for inactive users in group.

current issue - activity did create approvals for inactive users in group(no change in workflow).

[Dr Atul G- LNG]

Hi @venkat101 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0866853

https://www.servicenow.com/community/itsm-forum/approval-group-activity-on-inactive-approval-members...

[venkat101]

So, this is an expected behavior from system sending approvals to inactive users in group ?

[Dr Atul G- LNG · Accepted solution]

Yes, as per the link. You may log a HI case as welll.

[Dr Atul G- LNG]

Thanks @venkat101  for marking my answer as solution, you can mark more than 1 answer as well solution. ( If you feel mark another answer of mine as solution accepted) 

[Robbie]

Hi @venkat101,

Did you see my response and suggested on before insert business rule which will in fact prevent approvals being sent to inactive users?

See my previous response.

please also mark it correct or helpful if this helps.

Thanks,

Robbie