Workflow is not triggering when creating Request/RITM/TASK manually through Script Include. What variable/value should I set on RITM, so the workflow is triggered?

ket · ‎04-21-2017

This is creating Request, Request Item and Task. Request Item is binded to a Catalog Item. But not sure what to set in RITM (stage?? or anything else??), so that it will later trigger workflow. As currently I am closing the Task but it is not closing RITM or Request. When created Request/RITM/Task through same catalog item from portal it is working fine.

var task = new GlideRecord('sc_task');

task.initialize();

//Task

task.short_description = 'Task created manually';

task.assignment_group = '234b4edbdb771204b9e63bc0cf9619f9';

task.requested_for = 'gh4f6854db0a1200b9e63bc0cf9619b5';

task.opened_by = 'gh4f6854db0a1200b9e63bc0cf9619b5';

task.u_requested_by = 'gh4f6854db0a1200b9e63bc0cf9619b5';

task.u_requested_date = gs.nowDateTime();

task.description = 'Task created manually';

//Request Item

task.request_item.short_description = 'Task created manually';

task.request_item.stage = ??

task.request_item.request.short_description = 'Task created manually';

task.request_item.u_requested_by = 'gh4f6854db0a1200b9e63bc0cf9619b5';

task.request_item.opened_by = 'gh4f6854db0a1200b9e63bc0cf9619b5';

//Manual Creation Catalog Item.//Binding catalog item which has workflow assigned to it.

task.request_item.cat_item = '55a54ef413deb200fa7c73076144b0bf';

//Request

task.request_item.request.description = 'Task created manually';

task.request_item.request.requested_for = 'gh4f6854db0a1200b9e63bc0cf9619b5';

task.request_item.request.opened_by = 'gh4f6854db0a1200b9e63bc0cf9619b5';

task.request_item.request.due_date = gs.nowDateTime();

task.insertWithReferences();

ket · ‎04-27-2017

I was able to achieve as below and now it is triggering workflow. When I close task it is closing RITM and Request.

var cart = new Cart();

var item = cart.addItem('49a54ef413deb200fa7c73076144b0bf');

cart.setVariable(item, 'recipient', 'gh4f6854db0a1200b9e63bc0cf9619b5');

cart.setVariable(item, 'opened_by', 'gh4f6854db0a1200b9e63bc0cf9619b5');

var rc = cart.placeOrder();

//Update Request

var req = new GlideRecord('sc_request');

req.addQuery('sys_id','=',rc.sys_id);

req.query();

if (req.next())

{

req.opened_by= 'gh4f6854db0a1200b9e63bc0cf9619b5';

req.requested_for = 'gh4f6854db0a1200b9e63bc0cf9619b5';

req.description = 'Manual Request Creation';

req.short_description = 'Manual Request Creation';

req.update();

}

//Update Request Item

var reqitm = new GlideRecord("sc_req_item");

reqitm.addQuery('request','=',rc.sys_id);

reqitm.query();

if (reqitm.next())

{

reqitm.opened_by= 'gh4f6854db0a1200b9e63bc0cf9619b5';

reqitm.u_requested_by = 'gh4f6854db0a1200b9e63bc0cf9619b5';

reqitm.update();

}

//Update Task

var itm = new GlideRecord('sc_task');

itm.addQuery('request_item',reqitm.sys_id);

itm.query();

while(itm.next())

{

itm.opened_by = 'gh4f6854db0a1200b9e63bc0cf9619b5';

itm.u_requested_by = 'gh4f6854db0a1200b9e63bc0cf9619b5';

itm.u_requested_date = gs.nowDateTime();

itm.description = 'Manual Task Creation';

itm.short_description = 'Manual Task Creation';

itm.update();

}

View solution in original post

Venkateswarlu K · ‎04-21-2017

HI Ketan

Can u pls try this

Script:

var task = new GlideRecord('sc_task');

task.initialize();

//Task

task.short_description = 'Task created manually';

task.assignment_group = '234b4edbdb771204b9e63bc0cf9619f9';

task.requested_for = 'gh4f6854db0a1200b9e63bc0cf9619b5';

task.opened_by = 'gh4f6854db0a1200b9e63bc0cf9619b5';

task.u_requested_by = 'gh4f6854db0a1200b9e63bc0cf9619b5';

task.u_requested_date = gs.nowDateTime();

task.description = 'Task created manually';

createRequest();

function createRequest() {

//Create Request

var grRequest = new GlideRecord ("sc_request");

grRequest.initialize();

grRequest.requested_for = 'gh4f6854db0a1200b9e63bc0cf9619b5';

grRequest.short_description ='heloo ketan';

grRequest.description ='heloo ketan';

var requestSysId = grRequest.insert();

//Create Request Item

current.requested_for = 'gh4f6854db0a1200b9e63bc0cf9619b5';

current.short_description = 'heloo ketan';

current.description ='heloo ketan';

current.parent = requestSysId;

current.request = requestSysId;

current.request_type = 'others';

current.assignment_group='234b4edbdb771204b9e63bc0cf9619f9';

current.insert();

}

ket · ‎04-21-2017

This code is just creating request. No request item nor task. As well as how this will trigger workflow? As the code which I have is already creating Request/RITM/Task but not triggering work flow. Please help.

Venkateswarlu K · ‎04-23-2017

Hi Ketan

OOB functionality every catalog item can create a request and RITM automatically based on the some conditions some tasks can be created as per our requirements

so better to craete a run script activity and place the below code under that

if(current.variables.v_check1== 'true')//create some conditions for creating a task

{

var tsk = new GlideRecord('sc_task');

tsk.initialize();

tsk.request_item = current.sys_id;

tsk.assignment_group = '5f6441efc0a8010e0177fcb589156352'; //assignment of some group for task

tsk.short_description = 'test';

tsk.insert();

}

if(current.variables.v_check2== 'true')//create some conditions for creating a task

{

var tsk = new GlideRecord('sc_task');

tsk.initialize();

tsk.request_item = current.sys_id;

tsk.assignment_group = '5f6441efc0a8010e0177fcb589156352'; //assignment of some group for task

tsk.short_description = 'test';

tsk.insert();

}

my workflow look like this

Pradeep Sharma · ‎04-23-2017

Hello Ketan,

Please go through the below blog and adjust your code accordingly. Sample ex 3:

Request Generation Methods — ServiceNow Elite